At a Glance
- Tasks: Engage with clients, manage orders, and enhance customer experiences in the Film & TV industry.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider with a focus on film and television.
- Benefits: Enjoy flexible rewards, generous holiday allowance, life assurance, and a great pension scheme.
- Other info: Dynamic work environment with opportunities for training and career growth.
- Why this job: Be part of an exciting team impacting the UK Film market while developing your career.
- Qualifications: Customer service experience is a plus; passion for Film & TV is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you the type of person who enjoys regularly interacting with clients, offering support with enquiries and wants to work in the Film & TV Industry? If so this could be the role for you. We’re looking for Client Liaisons with great customer service skills who thrive in a busy operational environment to join our team.
Your days will be spent communicating with Production, DOPs and crews on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our clients and that we continue to improve our service.
This would be a fantastic opportunity for individuals with an interest in Film & TV, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Client Liaison you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role would be advantageous but not essential
- Previous experience in the Film & TV industry would be advantageous but not essential
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.
In this role you will be joining our Movietech Team. Movietech provides the film and television industry with cameras, lenses and kit, they provide services to many of the UK’s leading television shows and is well positioned for growth within the UK Film market. These are exciting times to join the team as we expand our footprint in the UK TV and Film market.
PKE and Movietech will work closely with William F. White International, a leading film and television production rental specialist business, a Sunbelt Rentals company. Our people are at the very heart of our values and they’re our greatest asset. Join us and we’ll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.
Client Contact in Wembley employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions directly impact the Film & TV industry. With a strong focus on employee development, we provide award-winning training and a flexible rewards package that includes generous holiday allowances and a robust pension scheme. Join our collaborative team and enjoy the opportunity to grow your career while working with leading professionals in a fast-paced, service-oriented setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Contact in Wembley
✨Tip Number 1
Get to know the company inside out! Research Sunbelt Rentals and our Movietech Team. Understanding our values, services, and the Film & TV industry will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, hone your ability to engage and build rapport. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Contact in Wembley
Some tips for your application 🫡
Show Your Passion for Film & TV:When you're writing your application, let your love for the Film & TV industry shine through! Share any relevant experiences or projects that highlight your enthusiasm and knowledge about the sector.
Highlight Your Customer Service Skills:We want to see how you’ve excelled in customer service roles before. Use specific examples to demonstrate your ability to engage with clients and resolve their queries effectively. This will show us you’re ready to take ownership of the customer journey!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the Film & TV industry. Familiarise yourself with common equipment and services provided by the company. This will not only show your interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you went above and beyond to help a client or resolved a tricky situation. This will demonstrate your ability to thrive in a busy operational environment.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will showcase your exceptional communication skills and your ability to build relationships, which is crucial for a Client Liaison role.
✨Be Ready to Think on Your Feet
Expect some situational questions that require you to think quickly. Prepare to discuss how you would handle various client scenarios. This will highlight your initiative and judgement, showing that you can make decisions in line with company policies while maintaining high standards.
