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For Companies At a Glance
- Tasks: Join our team to enhance customer experiences and streamline operations.
- Company: Sunbelt Rentals, a leading equipment rental provider with a focus on innovation.
- Benefits: Award-winning training, career progression, and a supportive work environment.
- Why this job: Kickstart your career in customer success with hands-on experience and mentorship.
- Qualifications: Enthusiasm, motivation to learn, and good communication skills are essential.
- Other info: Enjoy a diverse workplace culture with a focus on wellbeing and personal growth.
The predicted salary is between 800 - 1000 ÂŁ per month.
About The Role
Are you interested in being part of a team dedicated to business change and improvement, and looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for!
Our apprentices are the future of our business. On our 18-month apprenticeship programme, you will learn the skills to become a successful Customer Success Executive with a fantastic range of future career options ahead of you. Delivering exceptional service to our customers is one of our core principles, and there could not be a more exciting time to join us as this newly established team supports the introduction of new processes and technology to streamline operations. Following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.
Throughout the apprenticeship, you’ll work at our office within the Customer Success Team, where you will learn to:
- Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company
- Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer Service teams
- Use the CRM platform, Salesforce, effectively to manage workflows, report on business metrics and customise reports
- Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
- Deliver accurate and timely hire contract administration
- Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
- Develop your technical skills to contribute to the business digital transformation project
- Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes
- Understand and use project management tools and methodologies
- Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
- Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation
- Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued
- Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment
We’ll provide you with a comprehensive company induction, role‑specific training, and apprenticeship support. You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.
We’ll also support your personal growth and development in line with your Sunbelt Rentals career aspirations. You will attend both in‑house and supplier courses to expand your product knowledge and skills, and there are opportunities to progress to higher‑level or more specialised qualifications in the future.
Apprenticeship Training
You will complete a level 3 Customer Service Specialist Apprenticeship Standard. This programme will be delivered using a combination of:
- Workplace experience to gain practical skills
- Guidance and training from an experienced workplace mentor
- Industry recognised training leading to an apprenticeship qualification. You will attend training workshops both online and in person. These will take place within the workplace and at other training locations
On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification.
About You
We are looking for individuals with a genuine interest in building a career with us, and who have the following attributes:
- Enthusiasm
- Motivation to learn new skills
- Responsible & professional behaviour
- Ability to work in a team
- Good written and verbal communication skills
- Attention to detail
- Ability to follow instructions
- Initiative
- An eagerness to understand the wider Sunbelt Rentals business
- The ability to engage and build relationships with both internal and external customers
- A flexible and adaptable approach
- GCSE or equivalent qualifications at Grade 4 for Maths and English
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team‑mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first‑aider programme. You’ll also be able to access a 24‑7 employee assistance helpline, counselling services and financial wellbeing support.
Apprentice Customer Success in Warrington employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Success in Warrington
✨Tip Number 1
Get to know the company inside out! Research Sunbelt Rentals and understand their values, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which can boost your chances of landing that apprenticeship.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you would handle specific situations and be ready to share examples from your past experiences, even if they’re from school or volunteer work.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows your enthusiasm and professionalism, making you stand out from other candidates.
We think you need these skills to ace Apprentice Customer Success in Warrington
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our Customer Success Team and contributing to our mission.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Stuff
Before the interview, make sure you understand the role of an Apprentice Customer Success Executive. Familiarise yourself with customer service principles, CRM systems like Salesforce, and the importance of building strong customer relationships. This will show your enthusiasm and readiness to learn.
✨Showcase Your Skills
Prepare examples that highlight your communication skills, attention to detail, and ability to work in a team. Think of situations where you've successfully managed tasks or resolved issues, as these will demonstrate your potential to thrive in a fast-paced environment.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, the team dynamics, and opportunities for growth. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Yourself
Authenticity goes a long way. Let your personality shine through during the interview. Show your eagerness to learn and adapt, and don’t hesitate to express your passion for customer service. Remember, they’re looking for someone who fits into their 'Customer First' culture!
