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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, the UK's leading equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Why this job: Make a real impact by helping customers and building lasting relationships.
- Qualifications: Experience in customer service; industry knowledge is a plus.
- Other info: Dynamic team environment with a focus on personal development and wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Hire Controller in Wakefield employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Wakefield
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone and via email, it’s crucial to sound confident and approachable. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will demonstrate your initiative and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Sunbelt Rentals.
We think you need these skills to ace Hire Controller in Wakefield
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and how they’ve shaped you into the person you are today.
Tailor Your Application: Make sure to customise your application for the Hire Controller role. Highlight your customer service experience and any relevant skills that match what we’re looking for. Show us why you’re the perfect fit!
Show Your Initiative: In your application, give examples of how you've used your initiative in past roles. We love candidates who can think on their feet and take ownership of their work, so don’t be shy about sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer inquiries in the past, especially in high-pressure situations. Think of specific examples where you turned a challenging situation into a positive outcome.
✨Showcase Your Product Knowledge
Familiarise yourself with the company's product range and services. During the interview, demonstrate your eagerness to learn and understand how these products can benefit customers. This will show that you're not just interested in the role but also in helping customers succeed.
✨Practice Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you can build relationships and influence decisions through effective communication.
✨Emphasise Your Adaptability
The job requires a flexible approach, so be prepared to discuss how you've successfully managed multiple tasks or adapted to changing priorities in previous roles. Share examples that highlight your ability to think on your feet and make quick decisions while maintaining high standards.
