At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Dynamic, fast-paced environment with opportunities for personal development.
- Why this job: Make a real impact by building relationships and improving customer service.
- Qualifications: Experience in customer service; industry knowledge is a plus.
The predicted salary is between 29000 - 30000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Hire Controller in Thrapston employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a dynamic work environment where your contributions truly matter. As a Hire Controller, you'll benefit from our industry-leading flexible rewards package, generous holiday allowance, and a strong commitment to your personal development and career growth. Join a collaborative team within the UK's largest equipment rental provider, where your customer service skills will shine and make a real impact in a fast-paced, supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Thrapston
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their values, services, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can showcase your customer service skills and experience, especially in handling inquiries and building relationships. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've gone above and beyond for customers. Highlight how you used your initiative to solve problems or improve processes. This will demonstrate your commitment to delivering top-notch service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive and professional!
We think you need these skills to ace Hire Controller in Thrapston
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and how they relate to the role of Hire Controller.
Show Off Your Customer Service Skills:Since this role is all about customer service, make sure to highlight any relevant experience you have. Talk about how you've successfully handled customer inquiries or built relationships in previous jobs.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and behaviours mentioned in the job description. It shows us you’re genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Product Inside Out
As a Hire Controller, you'll need to be familiar with the products and services offered. Spend some time before the interview learning about the equipment and how it can benefit customers. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your exceptional communication skills. Think of examples from your past experiences where you've successfully engaged with customers or resolved conflicts. This will highlight your ability to connect with people, which is crucial for the job.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service approach. Practice responding to situations where you had to think on your feet or make quick decisions. This will showcase your initiative and adaptability, both key traits for a Hire Controller.
✨Emphasise Continuous Improvement
The company values a commitment to continuous improvement, so come ready to discuss how you've contributed to enhancing processes or service levels in previous roles. Share specific examples of suggestions you've made or changes you've implemented that led to better outcomes for customers.
