At a Glance
- Tasks: Provide top-notch technical support to customers and resolve their queries.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Enjoy flexible rewards, generous holidays, and a supportive work environment.
- Other info: Be part of a diverse team that values your growth and wellbeing.
- Why this job: Make a real impact by helping customers with hands-on solutions.
- Qualifications: Experience in technical support or customer service is preferred.
The predicted salary is between 26116 - 26738 £ per year.
Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquiries and resolving issues? If so this could be the role for you. We’re looking for experienced Technical/Customer Service professionals to join our newly formed Technical Operations Centre and help us to deliver our customer promise - to delight every customer, every time.
In the role of Technical Support Advisor you'll be responsible for delivering a best-in-class service to our Power Generation customers, using your experience to help our customers with on-site issues, diagnosing and guiding them through procedures, for example re-setting and re-starting a generator. Your days will be spent communicating with customers on the telephone and via email, taking ownership of the enquiry and building good customer relationships. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service and repair standards.
This would be a fantastic opportunity for individuals from a technical support service desk/call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business. During your first week you’ll complete our bespoke training programme which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development to support your longer term Sunbelt career aspirations.
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in the Technical Support Advisor role you will bring the following skill-set and behaviours:
- Proven experience in a Technical Support/Customer Service role, preferably handling service and repair enquiries.
- Previous experience within the Power Generation Industry would be preferred, however training will be provided.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills, you’ll have the ability to engage and build relationships with both internal and external customers.
- An inquisitive mind, you'll enjoy analysing and problem solving - thinking quickly to provide immediate solutions to complex customer on-site service issues.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
Your hours of work will be Monday – Friday 42.5 hours per week with flexibility to work additional hours where required by mutual agreement.
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Plant Hire Technical Support Advisor in Solihull employer: Sunbelt Rentals Careers
Sunbelt Rentals is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on quality improvement and operational excellence, employees benefit from a competitive rewards package, including generous annual holidays and a robust pension scheme, all while working in the beautiful region of Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Plant Hire Technical Support Advisor in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunbelt Rentals Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunbelt Rentals Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Plant Hire Technical Support Advisor in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunbelt Rentals Careers:Your cover letter is your chance to shine! Tell us why you want to work at Sunbelt Rentals Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunbelt Rentals Careers!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
