At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience through excellent service.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Dynamic work environment with opportunities for personal development and career growth.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 € per year.
About The Role
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you. It’s not about what you know. It’s who you are. As a Customer Service Advisor for Climate Control you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of a Customer Service Advisor you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Along with contributing to improving revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional hire requirements. Ensuring that all transactions and documentation are accurately completed and filed on a daily basis. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Developing a strong understanding of our customers and their markets, provide fulfilment centres with guidance on new bookings, and maintain an up‑to‑date and accurate customer database.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations. To succeed in this role you will bring the following skill‑set and behaviours:
- Proven experience in a Customer Service role, preferably handling in‑bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Able to demonstrate experience in dealing with inbound enquiries through multiple channels eg telephone, web, email.
- Experience of industry advantageous but not essential.
- Continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels.
- Strong interpersonal skills, communicates clearly and concisely in both verbal and written formats and demonstrates effective listening skills.
- Commercial Acumen/Awareness - have an awareness of how role impacts on the wider business/P&L.
- Customer focus – ability to see issues from customers’ perspective, engages customer in the development of solutions.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move. We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Customer Service Advisor in Oldbury employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a dynamic work environment where your contributions truly matter. As a Customer Service Advisor, you'll benefit from a comprehensive rewards package, including generous holiday allowances and a strong focus on personal development, ensuring you have the tools and support needed to thrive in your career. Join us in a collaborative culture that values continuous improvement and empowers you to make a real impact in delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Oldbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversation skills! Role-play with a friend or family member to get comfortable discussing your experiences and how they relate to the Customer Service Advisor role. Remember, it’s all about building that rapport!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've turned a challenging situation into a positive outcome. This will highlight your customer focus and initiative during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Oldbury
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Show us your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention specific examples of how you've handled customer enquiries or improved service levels in previous roles. This helps us see how you'd fit into our team!
Show Off Your Skills:Don’t forget to showcase your skills in communication and problem-solving. We love candidates who can think on their feet and adapt to different situations, so share any experiences that demonstrate these abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle inquiries across different channels like phone, email, and web. Be ready to share examples of how you've successfully resolved customer issues in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you effectively listened to a customer's needs and provided tailored solutions.
✨Demonstrate Your Initiative
Think of instances where you took the initiative to improve a process or service level. Be prepared to discuss how you embraced change and contributed to continuous improvement in your previous roles.
✨Understand the Company and Its Customers
Do some research on Climate Control and its customer base. Knowing their industry and challenges will help you tailor your responses and show that you're genuinely interested in helping their customers succeed.
