At a Glance
- Tasks: Support the National Account Manager and drive customer engagement for growth.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Flexible rewards package, generous holiday allowance, and employee recognition awards.
- Other info: Diverse and inclusive culture prioritising health, safety, and wellbeing.
- Why this job: Be part of a progressive company with fantastic career development opportunities.
- Qualifications: Experience in customer relationships and business growth; plant hire knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready for your next role in a successful, progressive company with fantastic career development opportunities? We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience.
We have an exciting new role for a National Account Support Ambassador who will be integral to the success of our national sales strategy, ensuring that we have a consistent, joined-up approach to managing our customer base within the Test and Monitoring team. There really couldn’t be a better time to join, as you’ll make the key decisions, shape the strategy and implement your growth plan.
As a National Account Support Ambassador your purpose will be to support the National Account Manager on the selected customers. To ensure we develop the customer and support account activity which delivers optimum service in line with the service level agreement; whilst aiming to maximise revenue and growth targets across all preferred supply opportunities covered in our Agreement.
Key Responsibilities:- Growing Test & Monitoring revenue and profit streams by supporting our National, Local & Regional customers creating and closing new sales opportunities by engaging in field sales, specialist functions and operations in delivering account plans and resolving customer issues.
- Develops and drives new product awareness across the network, upskilling colleagues and stimulating customer demand by becoming a trusted advisor.
- Offers specialist technical support and site survey advice supporting both depot network and sales teams where required on joint visits.
- Preparing presentations and quotations.
- Work with team and Supports National BDM in delivering against agreed account plans that maximise T&M’s revenue across all preferred supply opportunities covered in our Agreements to target end users and specific accounts using detailed account strategy plans and a solution lead approach.
- Supports on campaign management and product specific focus for target accounts.
- Embrace social media fully and utilise effectively to grow personal profile, customer network and Sunbelt Rentals awareness.
- To deliver a high level of customer service in partnership with Service Centres and Business Sales Teams.
What can we offer you in return? You’ll be joining a highly successful company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You:If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a National Account Support Ambassador you will bring the following skill-set and behaviours:
- Experience of developing effective customer relationships, generating real business growth and winning and developing new business.
- Experience of plant hire or construction industry, ideal but not essential.
- A knowledge and understanding of Service Level Agreements and how to use them as a means to facilitate revenue.
- Track record in delivering clear and measurable improvements in revenue.
- Demonstrable experience of influencing and negotiation skills.
- Managed approach with the ability to balance day to day activities with a focus on delivering long term objectives.
- Innovative approach with the ability to move quickly in order to exploit business opportunities.
- High level of personal drive and motivation for achieving stretching targets.
- Numerical reasoning and analytical skills to review and draw appropriate conclusions from performance and KPIs.
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
National Support Ambassador employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being the UK's largest equipment rental provider, offering a dynamic work environment that fosters career growth and personal development. Our commitment to employee wellbeing is reflected in our industry-leading rewards package, inclusive culture, and comprehensive support initiatives, ensuring that you are not only equipped for success but also valued as a key contributor to our mission of delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land National Support Ambassador
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunbelt Rentals Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunbelt Rentals Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace National Support Ambassador
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunbelt Rentals Careers:Your cover letter is your chance to shine! Tell us why you want to work at Sunbelt Rentals Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunbelt Rentals Careers!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
