At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Flexible work environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Experience in customer service, strong communication skills, and a team player.
The predicted salary is between 25000 - 32000 € per year.
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of a Customer Service Advisor you'll be responsible for delivering a best-in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
To succeed in this role you will bring the following skill‑set and behaviours:
- Proven experience in a Customer Service role, preferably handling inbound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Hire Administrator in Midlothian employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being a leading FTSE100 company and the UK's largest equipment rental provider, offering a dynamic work environment where your contributions truly matter. Our commitment to employee growth is reflected in our industry-leading flexible rewards package, generous holiday allowance, and a culture that values collaboration and continuous improvement. Join us to be part of a supportive team that not only prioritises customer service excellence but also fosters personal and professional development in a fast-paced, operational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Administrator in Midlothian
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time researching Sunbelt Rentals. Understand their values, services, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and reiterate your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Hire Administrator in Midlothian
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and how they relate to the role – it’s all about making that connection.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience in customer service and any industry knowledge you have. This shows us you’re genuinely interested and understand what we do!
Showcase Your Communication Skills:Since this role is all about building relationships, demonstrate your exceptional communication skills in your application. Use clear and engaging language, and don’t shy away from sharing examples of how you've successfully interacted with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer inquiries in the past, especially any challenging situations. Think of specific examples where you turned a negative experience into a positive one.
✨Show Off Your Communication Skills
Since this role is all about building relationships, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and how they relate to the job.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the company's product range and services. Being able to speak knowledgeably about what they offer will show that you're genuinely interested in the role and ready to hit the ground running.
✨Emphasise Your Adaptability
This position requires a flexible approach, so be prepared to share examples of how you've successfully managed multiple tasks or adapted to changing priorities in previous roles. Highlighting your ability to think on your feet will resonate well with the interviewers.
