At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Supportive team culture with opportunities for personal development.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Experience in customer service; industry knowledge is a plus.
The predicted salary is between 30000 - 40000 € per year.
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best-in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill‑set and behaviours:
- Proven experience in a Customer Service role, preferably handling inbound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgement and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.
Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Hire Desk Controller in Manchester employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a dynamic work environment where your contributions truly matter. As a Hire Desk Controller, you'll benefit from a generous rewards package, including flexible holiday options and a strong commitment to your personal development, all while working for the UK's largest equipment rental provider. Join us in a culture that values collaboration, innovation, and continuous improvement, ensuring you have the tools and support needed to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Sunbelt Rentals. Understand their services, values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. This will help you feel more confident when it comes to engaging with customers and showcasing your exceptional communication skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve had to think on your feet or use your initiative. Be ready to share these stories during your interview to demonstrate how you can handle the fast-paced environment at Sunbelt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. So, get your application in and let’s make this happen!
We think you need these skills to ace Hire Desk Controller in Manchester
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role. Remember, it’s about who you are just as much as what you know!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service. Mention any specific skills or experiences that relate to the Hire Controller role, especially if you've worked in similar environments before. We love seeing how you can fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our company culture!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Product
Before the interview, dive deep into understanding the products and services offered by the company. Familiarise yourself with their range and think about how you can use this knowledge to enhance customer interactions. This will show your enthusiasm and readiness to engage with customers effectively.
✨Showcase Your Communication Skills
Since the role heavily relies on communication, prepare examples of how you've successfully built relationships in previous roles. Think of specific instances where your communication skills made a difference, whether it was resolving a customer issue or upselling a product.
✨Demonstrate Initiative
Be ready to discuss times when you've taken the initiative to improve processes or customer experiences. This could be anything from suggesting a new way to handle inquiries to implementing a feedback system. Highlighting your proactive approach will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Practice responding to hypothetical situations, such as handling a difficult customer or managing multiple tasks under pressure. This will help you articulate your thought process and decision-making skills during the interview.
