At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Opportunities for personal development and career growth.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Experience in customer service; industry knowledge is a plus.
The predicted salary is between 30000 - 40000 € per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Hire Desk Controller in London employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a dynamic work environment where your contributions truly matter. As a Hire Desk Controller, you'll benefit from a comprehensive rewards package, including generous holiday allowances and a strong focus on personal development, ensuring you have the tools and support to thrive in your career. Join our collaborative team and experience the satisfaction of making a real impact in a fast-paced, customer-focused industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Sunbelt's values and services. This way, you can show how your skills align with their mission and demonstrate that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about building relationships, try role-playing common customer scenarios with a friend. This will help you feel more confident when it comes to engaging with customers during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer issues or improved processes. Be ready to share these stories to highlight your initiative and adaptability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Hire Desk Controller in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about yourself that connects with our customer service ethos.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service, especially if you've handled orders or sales enquiries before. We love seeing how your past roles have prepared you for this position, so be specific about your achievements!
Demonstrate Your Communication Skills:Since communication is key in this role, showcase your exceptional communication skills in your application. Whether it's through examples of past interactions or how you’ve built relationships, make it clear that you can engage effectively with customers.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sunbelt Rentals!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Understanding their equipment rental process and how it benefits customers will show that you're genuinely interested and ready to help.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully engaged with customers in the past. Highlight your communication skills and any experience you have in negotiating or influencing decisions.
✨Be Ready to Think on Your Feet
Expect situational questions that test your problem-solving abilities. Think of scenarios where you had to use your initiative to resolve customer issues or improve service levels, and be ready to discuss them.
✨Demonstrate Your Team Spirit
This role requires collaboration, so be sure to mention times when you've worked effectively within a team. Emphasise your supportive approach and how you contribute to a positive work environment.
