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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Enjoy flexible rewards, generous holidays, life assurance, and a great pension scheme.
- Why this job: Make a real impact in a supportive, fast-paced environment while building valuable relationships.
- Qualifications: Customer service experience is key; industry knowledge is a plus but not essential.
- Other info: We prioritise your wellbeing with mental health support and a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
CUSTOMER SERVICES – IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you\’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
Role is a Fixed Term Appointment
What can we offer you in return?You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
- Previous experience in the hire or construction industry would be advantageous but not essential
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
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Hire Controller employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the equipment rental industry. Understanding the products and services offered by Sunbelt Rentals will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, honing your ability to negotiate and influence can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss examples where you've used your initiative to improve customer service or resolve issues, as this aligns perfectly with the expectations for a Hire Controller.
✨Tip Number 4
Network within the industry. Connecting with professionals in the hire or construction sectors can provide valuable insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've handled inquiries or sales. Use specific examples that demonstrate your ability to build relationships and deliver excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Hire Controller role. Mention how your skills align with the job description, particularly your communication skills and ability to manage multiple tasks in a fast-paced environment.
Showcase Relevant Experience: If you have experience in the hire or construction industry, be sure to highlight this in your application. Even if it's not essential, it can set you apart from other candidates.
Demonstrate Continuous Improvement: Mention any instances where you've suggested improvements in previous roles. This shows your commitment to enhancing processes and service levels, which is a key aspect of the Hire Controller position.
How to prepare for a job interview at Sunbelt Rentals Careers
✨Show Your People Skills
As a Hire Controller, your ability to connect with customers is crucial. Be prepared to share examples of how you've built relationships in previous roles and how you handle difficult conversations.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's product range and be ready to discuss how you can leverage this knowledge to enhance customer service and upselling opportunities during the interview.
✨Highlight Your Initiative
The role requires quick thinking and decision-making. Prepare to discuss situations where you've used your initiative to solve problems or improve processes in a customer service context.
✨Emphasise Team Collaboration
Being a team player is essential. Share experiences that showcase your collaborative approach and how you've supported colleagues to achieve common goals in a fast-paced environment.
