At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Opportunities for personal development and career growth await you.
- Why this job: Make a real impact in a fast-paced environment while building customer relationships.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In this role you'll be sat in one of our major customers' offices, where you will be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in this role you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Customer Service Advisor in Halesowen employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a dynamic work environment where your contributions truly matter. As a Customer Service Advisor, you'll enjoy a comprehensive rewards package, including generous holiday allowances and a strong focus on personal development, all while working within a supportive team culture that values initiative and continuous improvement. Join us in making a meaningful impact across various industries, and experience the satisfaction of delivering exceptional service to our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Halesowen
✨Tip Number 1
Get to know the company inside out! Research Sunbelt Rentals and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident when chatting with potential customers during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to think on your feet and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Sunbelt team!
We think you need these skills to ace Customer Service Advisor in Halesowen
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Show us your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service. Mention any specific skills or experiences that align with the job description, especially those related to building relationships and handling enquiries.
Show Off Your Communication Skills:Since this role is all about communication, use your application to demonstrate your exceptional communication skills. Whether it’s through clear writing or engaging examples, make sure we can see how you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled inquiries or complaints in the past. Think about specific situations where you turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions by rehearsing your answers with a friend or in front of a mirror to ensure you come across as engaging and personable.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's products and services. Even if you don’t have direct experience in the hire or construction industry, showing that you’ve done your homework will impress the interviewers and demonstrate your eagerness to learn.
✨Emphasise Teamwork and Adaptability
Be prepared to discuss how you work within a team and adapt to changing situations. Share examples of times when you collaborated with others to achieve a goal or when you had to think on your feet to solve a problem. This will highlight your flexibility and commitment to continuous improvement.
