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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and deliver exceptional service.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Flexible rewards, generous holiday allowance, and a great pension scheme.
- Other info: Opportunities for personal development and career growth.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Experience in customer service; industry knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. On occasion you may also be required to deliver and collect kit from other depots. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
- LEEA certificate (desirable).
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Hire Administrator in Glasgow employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Administrator in Glasgow
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Sunbelt Rentals. Understand their values, services, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, think about how you can demonstrate your exceptional communication abilities. Role-play common customer scenarios with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've used your initiative in past roles. Think of times when you’ve gone above and beyond for a customer or improved a process. This will highlight your commitment to delivering a best-in-class service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Hire Administrator in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and how they relate to the role of Hire Controller.
Show Off Your Customer Service Skills: Since this role is all about customer service, make sure to highlight any relevant experience you have. Talk about how you've successfully handled customer inquiries or built relationships in previous jobs.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a Hire Controller.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Stuff
Make sure you brush up on the company's products and services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in how you can help customers.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully engaged with customers in the past. Think of specific situations where your communication skills made a difference.
✨Be Ready to Think on Your Feet
Prepare for situational questions that test your problem-solving abilities. They might ask how you'd handle a difficult customer or a last-minute order change, so think through your approach and be ready to demonstrate your initiative.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or growth opportunities. This shows you're not just interested in the job, but also in how you can grow within the company.