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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience in a fast-paced environment.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Opportunities for personal development and career growth in a supportive environment.
- Why this job: Make a real impact by building relationships and improving customer service.
- Qualifications: Experience in customer service, strong communication skills, and a team player.
The predicted salary is between 30000 - 40000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Hire Controller in Edinburgh employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Edinburgh
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time researching Sunbelt Rentals. Understand their values, services, and recent projects. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Hire Controller, you'll need to engage with customers effectively. Try role-playing common customer scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can handle challenges and improve customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Controller in Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about yourself that connects with our customer-focused vibe.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service, especially if you've handled orders or sales enquiries before. We love seeing how your past roles have prepared you for the Hire Controller position, so be specific!
Demonstrate Your Communication Skills: Since communication is key in this role, showcase your exceptional communication skills in your application. Whether it's through examples of past interactions or how you’ve built relationships, we want to know how you connect with others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sunbelt Rentals!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Product Inside Out
As a Hire Controller, you'll need to demonstrate your product knowledge during the interview. Familiarise yourself with the equipment and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in helping customers.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will highlight your ability to build relationships and resolve issues effectively.
✨Demonstrate Your Initiative
The job requires someone who can think on their feet. Be ready to discuss instances where you've taken the initiative to improve a process or enhance customer service. This will illustrate your proactive approach and commitment to continuous improvement, which is key for this role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and judgement. Think about how you would handle various customer situations, such as managing multiple tasks or dealing with difficult customers. Practising these scenarios will help you respond confidently during the interview.