Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer sites, ensuring service delivery and compliance with policies.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider and a FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holiday allowance, life assurance, and employee recognition awards.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact in customer service.
- Qualifications: Experience in customer service, strong communication skills, and a commitment to continuous improvement required.
- Other info: Access mental health support and a 24/7 helpline for your wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. Would you like to be part of this? Please read on and find out more!
We now have an exciting role for a Customer Sites Co-ordinator to join the friendly team at Balfour Beatty.
In the role of Customer Sites Co-ordinator, your key responsibilities will include:
- Ensure delivery of consistent services to meet the Service Levels and fulfil obligations in the Agreement
- Communications internally and to Balfour Beatty
- Legislative and Balfour Beatty Policy compliance
- Act as a point of contact for Balfour Beatty Damage and Loss
- Management of Damage and Loss information and Database
- Customer relationship management
- Provide accurate and timely reporting
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
About You
If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and how you can further your career and support your future aspirations.
To succeed as a Customer Sites Co-ordinator, you will bring the following skills and behaviors:
- Proven experience in a Customer Service role, preferably handling inbound order/sales inquiries where you have used your skills and experience to successfully complete transactions and satisfy customers
- Experience in developing and utilizing product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, enjoying a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines, and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, putting forward and acting on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US, and Canada, as well as in Europe. We provide solutions across various sectors, including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and the unthinkable doable, turning what if into what is.
Our people are at the heart of our values and are our greatest asset. We rely on you to look after our customers, and in return, we take good care of you. We value diversity and are committed to creating an inclusive environment, providing equality of opportunity, and fostering a culture of fairness and respect.
Your health, safety, and wellbeing are very important to us. We support initiatives such as our mental health awareness campaign and first-aider program. You’ll also have access to a 24/7 employee assistance helpline, counseling services, and financial wellbeing support.
#J-18808-Ljbffr
Customer Sites Coordinator employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sites Coordinator
✨Tip Number 1
Familiarise yourself with Balfour Beatty's services and values. Understanding their commitment to customer service and operational excellence will help you align your responses during interviews and discussions.
✨Tip Number 2
Prepare examples from your previous roles that showcase your customer service skills, particularly in handling inquiries and resolving issues. Be ready to discuss how you’ve built relationships with customers and contributed to their satisfaction.
✨Tip Number 3
Demonstrate your adaptability by discussing experiences where you successfully managed multiple tasks in a fast-paced environment. Highlight your ability to maintain accuracy while meeting deadlines, as this is crucial for the role.
✨Tip Number 4
Showcase your willingness to learn new IT systems and tools. Since the role requires good computer literacy, mentioning any relevant software or systems you’ve used can set you apart from other candidates.
We think you need these skills to ace Customer Sites Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Sites Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in customer service roles, particularly any experience handling inbound inquiries. Use specific examples to demonstrate your ability to satisfy customers and manage relationships.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, provide examples of how you've successfully negotiated or influenced outcomes in previous positions. This could be through customer interactions or team collaborations.
Demonstrate Adaptability: Mention instances where you've successfully managed multiple tasks in a fast-paced environment. Highlight your flexibility and commitment to continuous improvement, as these traits are valued by the company.
How to prepare for a job interview at Sunbelt Rentals Careers
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully handled inquiries and resolved issues, demonstrating your ability to satisfy customers.
✨Demonstrate Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've built relationships with both internal and external stakeholders.
✨Emphasise Adaptability
This position requires a flexible approach to managing multiple tasks. Share experiences where you've successfully adapted to changing priorities or worked in a fast-paced environment.
✨Prepare for Technical Questions
Familiarise yourself with the MS Office packages and any relevant IT systems. Be ready to discuss how you’ve used technology to improve processes or enhance customer service in your previous roles.
