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For Companies At a Glance
- Tasks: Coordinate customer sites, ensuring service delivery and compliance with policies.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider, part of a successful FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holiday allowance, life assurance, and a great pension scheme.
- Why this job: Be part of a supportive team, develop your skills, and contribute to an inclusive culture.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in MS Office required.
- Other info: Access mental health support and a 24-7 employee assistance helpline.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. Would you like to be part of this? Please read on and find out more!
We now have an exciting role for a Customer Sites Co-ordinator to join the friendly team at Balfour Beatty.
In the role of Customer Sites Coordinator, your key responsibilities will include:
- Ensure delivery of consistent services to meet the Service Levels and fulfil obligations in the Agreement
- Communications internally and to Balfour Beatty
- Legislative and Balfour Beatty Policy compliance
- Act as a point of contact for Balfour Beatty Damage and Loss
- Management of Damage and Loss information and Database
- Customer relationship management
- Provide accurate and timely reporting
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
About You
If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Customer Sites Coordinator, you will bring the following skills and behaviors:
- Proven experience in a Customer Service role, preferably handling inbound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines, and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, putting forward and acting on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US, and Canada, as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and the unthinkable doable—turning what if into what is.
Our people are at the heart of our values, and they’re our greatest asset. We rely on you to look after our customers, so in return, we take good care of you. We recognize the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety, and wellbeing are really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services, and financial wellbeing support.
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Customer Sites Co-ordinator employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sites Co-ordinator
✨Tip Number 1
Familiarise yourself with Balfour Beatty's services and values. Understanding their commitment to customer experience will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Balfour Beatty on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills, particularly in handling inquiries and building relationships. Be ready to discuss how you've successfully managed multiple tasks in a fast-paced environment.
✨Tip Number 4
Demonstrate your adaptability by discussing any experiences where you've had to learn new systems or processes quickly. Highlighting your willingness to embrace technology will resonate well with the team at Balfour Beatty.
We think you need these skills to ace Customer Sites Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Sites Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in customer service roles, particularly any experience handling inbound order or sales enquiries. Use specific examples to demonstrate your ability to satisfy customers and complete transactions successfully.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, provide examples of how you've effectively engaged with both internal and external customers. Mention any experience you have in negotiating and influencing outcomes.
Demonstrate Adaptability: The role requires a flexible and adaptable approach. In your application, discuss instances where you've managed multiple tasks in a fast-paced environment while maintaining high standards of accuracy. This will show that you can thrive in the dynamic setting of Sunbelt Rentals.
How to prepare for a job interview at Sunbelt Rentals Careers
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially how you've handled inbound enquiries. Highlight specific examples where you successfully completed transactions and satisfied customers, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Exceptional communication is key for a Customer Sites Coordinator. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've built relationships with both internal and external customers, showcasing your negotiating and influencing skills.
✨Emphasise Adaptability and Teamwork
This role requires a flexible approach in a fast-paced environment. Prepare to discuss situations where you've managed multiple tasks or deadlines while maintaining high standards. Highlight your collaborative spirit and how you contribute to team success.
✨Familiarise Yourself with the Company and Its Products
Research Sunbelt Rentals and their product range before the interview. Showing that you understand their business and are eager to learn more will set you apart. This knowledge can also help you answer questions about how you would handle customer inquiries effectively.
