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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and provide top-notch service daily.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holiday allowance, life assurance, and retail discounts.
- Why this job: Make a real impact in a hands-on role while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude are essential.
- Other info: Training and personal development opportunities will be provided to help you succeed.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
Customer Services – It’s a People Thing
It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of a Customer Service Advisor you\’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in this role you will bring the following skill‑set and behaviours :
- Proven experience in a Customer Service / Administrator role
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
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Customer Service Advisor employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Showcase your communication skills during the interview. Practice engaging in conversations and demonstrating how you can build rapport with customers. Think of examples where you've successfully resolved customer issues or built strong relationships.
✨Tip Number 2
Familiarise yourself with our product range and the services we offer. Being knowledgeable about what we do will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your previous customer service experiences, especially those involving upselling or managing customer journeys. Highlight specific instances where you took initiative to improve service or resolve issues effectively.
✨Tip Number 4
Demonstrate your adaptability by sharing examples of how you've managed multiple tasks in a fast-paced environment. This will show us that you can thrive under pressure and maintain high standards, which is crucial for this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you handled inbound enquiries or completed transactions. Use specific examples to demonstrate your skills in communication and relationship building.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of a Customer Service Advisor and provide examples of how you've successfully managed customer relationships in the past.
Showcase Relevant Skills: Emphasise your exceptional communication skills and ability to think on your feet. Highlight any experience you have with upselling or using product knowledge to enhance customer satisfaction, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Sunbelt Rentals Careers
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional communication is key. During the interview, demonstrate your ability to engage in conversation and build rapport. Use examples from your past experiences where you successfully handled customer interactions.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to discuss situations where you used your initiative to resolve customer issues or improve service delivery. This will show that you can handle the fast-paced environment of the role.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's products and services before the interview. Being able to discuss how these can benefit customers will not only impress the interviewer but also show your eagerness to learn and contribute to the team.
✨Emphasise Teamwork and Adaptability
The role requires collaboration and flexibility. Share examples of how you've worked effectively within a team and adapted to changing circumstances. This will highlight your supportive approach and readiness to thrive in a dynamic environment.
