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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience daily.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider with a global presence.
- Benefits: Enjoy flexible rewards, generous holidays, life assurance, and retail discounts.
- Other info: We prioritise diversity, inclusion, and your wellbeing with various support initiatives.
- Why this job: Make a real impact in customer service while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a team-oriented mindset are essential.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
CUSTOMER SERVICES – IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Customer Service Advisor you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service-focused business.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
About You
To succeed as a Customer Service Advisor you will bring the following skill‑set and behaviours:
- Proven experience in a Customer Service role, preferably handling inbound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Why Sunbelt?
Whether it’s construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to become an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.
EEO Statement
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.
Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
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Customer Service Advisor employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Showcase your communication skills in every interaction you have. Whether it's during a casual chat or a formal meeting, practice engaging with people and building rapport. This will demonstrate your ability to connect with customers, which is crucial for a Customer Service Advisor role.
✨Tip Number 2
Familiarise yourself with our product range and services before applying. Understanding what we offer will not only help you in the interview but also show your genuine interest in the role. Consider researching common customer queries related to our products to prepare yourself.
✨Tip Number 3
Practice your problem-solving skills by thinking of scenarios where you had to handle difficult customer situations. Be ready to share these experiences during your discussions with us, as they highlight your ability to think on your feet and make sound decisions.
✨Tip Number 4
Demonstrate your adaptability by being open to learning new systems and processes. Mention any previous experiences where you successfully adapted to changes in your work environment, as this will resonate well with our fast-paced team culture.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your customer service experience. Emphasise your communication skills, ability to build relationships, and any relevant product knowledge that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sunbelt Rentals Careers
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in conversation. Use examples from past experiences where you successfully resolved customer issues or built relationships.
✨Highlight Your Product Knowledge
Familiarise yourself with the company's products and services before the interview. Be prepared to discuss how your understanding of these can enhance customer interactions and lead to upselling opportunities. This shows initiative and a genuine interest in the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet. Share specific examples of challenges you've faced in customer service and how you resolved them. This will illustrate your judgement and ability to make decisions under pressure.
✨Emphasise Team Collaboration
Customer service often requires teamwork. Be ready to talk about your experience working in teams, how you contribute to a collaborative environment, and how you adapt to support your colleagues. This aligns with the company's values and shows you're a team player.