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- Tasks: Be the first point of contact for customer queries and manage cases using Salesforce.
- Company: Join Sunbelt Rentals, a leader in equipment rental and industry expertise.
- Benefits: Enjoy competitive pay, development opportunities, and exceptional benefits like life assurance.
- Why this job: Make a real impact by supporting customer acquisition and improving service efficiency.
- Qualifications: Customer service experience, strong communication skills, and attention to detail required.
- Other info: Dynamic work environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting new role for a Frontline Co-ordinator to join our new team in Warrington! This role is office based, hybrid working is not available.
The Frontline Co-ordinator acts as a first point of contact for queries received via the Sunbelt Rentals website and telephone numbers, triaging omni-channel cases within Salesforce, ensuring enquiries are routed to the correct teams, identifying leads and opportunities for the sales function, while also filtering out non-value enquiries to maintain service efficiency and support customer acquisition.
Key Responsibilities- Monitor and manage omni channel cases via Salesforce, assign cases to appropriate departments, and maintain service SLAs.
- Identify sales leads from enquiries, forwarding leads to relevant sales teams using Salesforce, and close non-value enquiries.
- Serve as first point of contact via telephone, allocating calls across the business based on enquiry type and urgency.
- Maintain accurate case records, collaborate with Salesforce Administrators to improve case handling processes, and support with the reporting and dashboard updates related to enquiry volumes and outcomes.
- Work closely with Sales, Marketing, and Operations to align triage processes, and share insights on enquiry trends with internal stakeholders.
- Real Living Wage Payer
- Excellent development opportunities
- Exceptional benefits including:
- Incentive scheme
- Life Assurance
- Employee assistance programme
- Opportunity to buy and sell holidays
To succeed in this role, you will bring the following skill set and behaviours:
- Proven experience in a customer service role, demonstrating confidence, professionalism, empathy and clarity while maintaining strong listening and problem-solving skills.
- Computer literate with experience with digital tools and platforms.
- Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
- Strong prioritisation skills and decision-making skills to assess enquiry value and route appropriately under pressure.
- High degree of attention to detail to successfully update case records and maintain reliable CRM data.
Whether it’s construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
Coordinator employer: Sunbelt Rentals Careers
Contact Detail:
Sunbelt Rentals Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Sunbelt Rentals. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think about specific examples from your past experiences that demonstrate your skills and how you can add value as a Frontline Co-ordinator.
✨Tip Number 3
Show off your tech skills! Since you'll be using Salesforce and other digital tools, be ready to discuss your experience with these platforms. If you have any tips or tricks you've learned, share them during the interview to highlight your expertise.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction, emphasise your written and verbal communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively, just like you would in the role.
Highlight Your Tech Savvy: Mention any experience you have with digital tools and platforms, especially Salesforce. We love candidates who are comfortable with technology, so don’t shy away from showcasing your computer literacy in your application.
Be Detail-Oriented: Attention to detail is key for this position. Make sure your application is free from typos and errors, and ensure that all information is accurate. This will show us that you can maintain reliable records, just like we need in the role!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Salesforce
Since the role involves managing cases via Salesforce, make sure you brush up on your knowledge of the platform. Familiarise yourself with how to navigate it, assign cases, and generate reports. This will show that you're proactive and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've showcased strong customer service skills. Think about times when you handled difficult situations with professionalism and empathy. This will help you illustrate your ability to be the first point of contact effectively.
✨Practice Your Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to refine your verbal skills. Remember, it's not just what you say, but how you say it!
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you prioritise tasks and make decisions under pressure. Think of specific scenarios where you identified leads or filtered out non-value enquiries. This will demonstrate your ability to maintain service efficiency and support customer acquisition.
