At a Glance
- Tasks: Be the go-to person for customers, managing enquiries and ensuring top-notch service.
- Company: Join Sunbelt Rentals, a leader in delivering equipment and expertise across various industries.
- Benefits: Enjoy a Real Living Wage, excellent development opportunities, and a range of exceptional benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by building strong customer relationships and enhancing their experience.
- Qualifications: Experience in customer service or sales with a focus on service excellence is essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting new role for a Customer Success Executive to join our new team! This role is office based, hybrid working is not available. The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.
Key Responsibilities
- Manage enquiries and quotations, converting to confirmed orders.
- Identify and act on opportunities for additional hire requirements.
- Deliver accurate and timely hire contract administration.
- Understand customer markets and offer tailored solutions.
- Build and maintain strong customer relationships.
- Manage multi-product enquiries and act as central contact for projects.
- Upsell products using CRM data and cross-selling techniques.
- Follow up on enquiries to increase conversion rates.
- Respond to customer and invoice queries professionally and initiate improvements.
- Acting as a Case Specialist providing the best rental experience.
- Promote and develop Sunbelt Rentals UK digital ways of working.
What we offer?
- Real Living Wage Payer.
- Excellent development opportunities.
- Exceptional benefits including: Incentive scheme, Life Assurance, Employee assistance programme, Opportunity to buy and sell holidays.
About You
To succeed in this role, you will bring the following skill set and behaviours:
- High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquiries through multiple channels, preferably within a B2B environment.
- Proven experience in customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
- Creative thinker with process improvement ideas.
- High degree of proactivity with commercial awareness.
- Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
- Ability to work under pressure, handling multiple tasks and priorities simultaneously.
- Strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
- Computer literate with experience with digital tools and platforms.
- NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable).
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Customer Success Executive in Chesterfield employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a supportive work environment where your contributions are valued and recognised. Our commitment to employee development is reflected in our excellent training opportunities and benefits, including a Real Living Wage, life assurance, and an incentive scheme. Join us in our office-based role as a Customer Success Executive, where you will play a vital role in fostering strong customer relationships and driving service excellence in a dynamic and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Chesterfield
✨Tip Number 1
Get to know the company inside out! Research Sunbelt Rentals, understand our values, and be ready to chat about how you can contribute to our mission. This shows you're genuinely interested and helps you stand out in interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about your past experiences and how they align with the role. We want to see your problem-solving skills in action!
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. It shows you're proactive and keen to join our team at Sunbelt Rentals.
We think you need these skills to ace Customer Success Executive in Chesterfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, don’t shy away from demonstrating these skills in your application. Use clear, concise language and make sure your enthusiasm for the role shines through. We love a good communicator!
Highlight Problem-Solving Abilities:We’re looking for someone who can think on their feet and tackle challenges head-on. Share examples of how you've successfully resolved issues in previous roles. This will show us you have the proactive mindset we value at StudySmarter.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Success Executive position. We can’t wait to hear from you!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Customer
Before the interview, research the customer markets that Sunbelt Rentals operates in. Understand their needs and challenges so you can discuss how you would tailor solutions to meet those requirements. This shows your proactive approach and commitment to service excellence.
✨Showcase Your Communication Skills
Since excellent communication is key for a Customer Success Executive, practice articulating your thoughts clearly. Prepare examples of how you've effectively interacted with customers and internal teams in the past. This will demonstrate your ability to handle enquiries through multiple channels.
✨Highlight Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions efficiently. Be ready to share these examples during the interview to showcase your strong problem-solving skills, which are crucial for managing multi-product enquiries.
✨Familiarise Yourself with Digital Tools
As the role involves promoting digital ways of working, brush up on any relevant digital tools and platforms. Be prepared to discuss your experience with these tools and how they can enhance customer interactions and improve processes.
