At a Glance
- Tasks: Be the go-to person for customers, managing enquiries and ensuring top-notch service.
- Company: Join Sunbelt Rentals, a leader in delivering equipment and expertise across various industries.
- Benefits: Enjoy a Real Living Wage, excellent development opportunities, and a range of exceptional benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in customer service or sales with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting new role for a Customer Success Executive to join our new team! This role is office based, hybrid working is not available. The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.
Key Responsibilities
- Manage enquiries and quotations, converting to confirmed orders.
- Identify and act on opportunities for additional hire requirements.
- Deliver accurate and timely hire contract administration.
- Understand customer markets and offer tailored solutions.
- Build and maintain strong customer relationships.
- Manage multi-product enquiries and act as central contact for projects.
- Upsell products using CRM data and cross-selling techniques.
- Follow up on enquiries to increase conversion rates.
- Respond to customer and invoice queries professionally and initiate improvements.
- Acting as a Case Specialist providing the best rental experience.
- Promote and develop Sunbelt Rentals UK digital ways of working.
What we offer?
- Real Living Wage Payer.
- Excellent development opportunities.
- Exceptional benefits including: Incentive scheme, Life Assurance, Employee assistance programme, Opportunity to buy and sell holidays.
About You
To succeed in this role, you will bring the following skill set and behaviours:
- High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquiries through multiple channels, preferably within a B2B environment.
- Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
- Creative thinker with process improvement ideas.
- High degree of proactivity with commercial awareness.
- Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
- Ability to work under pressure, handling multiple tasks and priorities simultaneously.
- Strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
- Computer literate with experience with digital tools and platforms.
- NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable).
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Customer Service Advisor in Chesterfield employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a supportive work environment where your contributions are valued and recognised. Our commitment to employee development is reflected in our excellent training opportunities and benefits such as a Real Living Wage, life assurance, and an incentive scheme, all designed to foster a culture of growth and collaboration. Join us in our office-based role as a Customer Success Executive, where you will play a vital role in enhancing customer relationships and driving service excellence in a dynamic and rewarding setting.
