At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Dynamic work environment with opportunities for personal development and career growth.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 42000 € per year.
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
- Proven experience in a Customer Service role or admin roles
- Able to work as part of a team, supporting colleagues
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
- Great communication skills – both verbal and written
- Effective administration, planning and organisation skills with strong attention to detail and accuracy
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Customer Service Advisor in Bridgwater employer: Sunbelt Rentals Careers
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a dynamic work environment where your contributions truly matter. As a Customer Service Advisor, you'll benefit from a comprehensive rewards package, including generous holiday allowances and opportunities for personal development, all while working within a supportive team that values your growth and success. Join us in a fast-paced, operational setting where your skills will directly impact customer satisfaction and drive our business forward.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bridgwater
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Sunbelt Rentals. Understand their values, services, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully interacted with customers. Be ready to share these stories during your interview to demonstrate your communication prowess.
✨Tip Number 3
Show off your problem-solving skills! Think of times when you've had to think on your feet or adapt to a fast-paced environment. Highlighting these experiences will prove that you can handle the dynamic nature of the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. We can’t wait to see your application!
We think you need these skills to ace Customer Service Advisor in Bridgwater
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Show us your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to fit the role of Customer Service Advisor. Highlight your relevant experience and skills that match what we’re looking for. It shows us you’ve done your homework and are genuinely interested!
Show Off Your Communication Skills:Since this role is all about communication, make sure your written application reflects your ability to convey information clearly and effectively. Use a friendly tone and keep it professional – we love a good balance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Sunbelt Rentals Careers
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just a people person, but also someone who knows how to deliver top-notch service.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare for common interview questions by rehearsing your answers out loud. This will help you sound confident and articulate during the actual interview.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you’ve had to think on your feet or resolve a tricky situation. Be ready to discuss these scenarios in detail, highlighting your initiative and how you ensured a positive outcome for the customer.
✨Emphasise Your Adaptability
The job description mentions a fast-paced environment, so be prepared to talk about how you handle multiple tasks and changing priorities. Share examples that illustrate your flexibility and willingness to embrace new challenges, which is key for success in this role.
