At a Glance
- Tasks: Create a positive member experience through exceptional customer service and front desk activities.
- Company: Join Planet Fitness, a leader in the fitness industry with a fun, casual vibe.
- Benefits: Flexible hours, free gym access, wellness services, and employee discounts.
- Other info: Great opportunity for career advancement in a dynamic environment.
- Why this job: Be part of a supportive team while helping others achieve their fitness goals.
- Qualifications: Customer service experience preferred; must be 16 or older and passionate about fitness.
The predicted salary is between 10 - 11 £ per hour.
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities:
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 16 years of age or older.
Physical Demands:
- Continual standing and walking during shift.
- Continual talking with members and management in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
- Ability to work independently and alone during shifts as business needs require.
Compensation: $12.50 - $13.00 per hour
Our mission is to enhance people’s lives with an affordable, high-quality fitness experience. Join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
Member Services Representative Part Time in Winchester employer: Sun Tan City - Metallic Tan
Planet Fitness in Winchester offers an exceptional work environment where employees enjoy a flexible schedule, casual dress code, and free access to gym facilities, tanning, and wellness services. With a strong emphasis on employee growth, the company provides opportunities for advancement, daily pay options, and exclusive discounts, making it an attractive place for those passionate about fitness and customer service.
Contact Details:
Sun Tan City - Metallic Tan Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Representative Part Time in Winchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Fitness's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating a positive member experience, think of examples from your past where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Dress the part! Even though there's a casual dress code, showing up looking neat and presentable can make a great first impression. It shows you care about the opportunity and respect the workplace.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a nice touch that they’ll appreciate!
We think you need these skills to ace Member Services Representative Part Time in Winchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for fitness and customer service. A friendly tone can make a big difference!
Tailor Your Application:Make sure to customise your application for the Member Services Representative role. Highlight any relevant experience in customer service and how it relates to creating a positive member experience. We love seeing how you connect your skills to our mission!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Sun Tan City - Metallic Tan
✨Know Your Stuff
Before the interview, make sure you understand what Planet Fitness stands for. Familiarise yourself with their mission of creating a Judgement Free Zone® and think about how your values align with theirs. This will help you connect better during the conversation.
✨Show Off Your Customer Service Skills
Since the role is all about providing exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to handle member interactions effectively.
✨Be Upbeat and Positive
Planet Fitness is looking for someone with an upbeat attitude, so let your personality shine through! Smile, maintain eye contact, and show enthusiasm for the role. A positive vibe can go a long way in making a great impression.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
