At a Glance
- Tasks: Create a positive member experience and provide exceptional customer service.
- Company: Join a vibrant fitness community with a focus on health and wellness.
- Benefits: Flexible hours, casual dress, free gym access, and employee discounts.
- Other info: Work independently during overnight shifts in a supportive environment.
- Why this job: Be part of a team that promotes fitness while enjoying perks and growth opportunities.
- Qualifications: Customer service experience and a passion for fitness are preferred.
The predicted salary is between 10 - 12 € per hour.
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to Accommodation@glowbrands.com. NOTE: This email is for accommodation requests ONLY. Any other inquiry will not receive a response.
Top Benefits and Perks
- Flexible Work Schedule
- Casual Dress Code
- Free Gym Access
- Free Tanning
- Free Wellness Spa Services
- 401(k) with Company Match
- Daily Pay Options
- Opportunity for Advancement
- Employee Discounts on Products and Services
- Exclusive Discounts at Outside Retailers
- Free Work Shirt options yearly.
Job Description
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will also be responsible for closing that day’s shift for that business day.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking with members and staff in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment provided to ensure safety)
- Ability to work independently and alone during shifts as business needs require.
By submitting an application, each applicant represents and warrants that they have read and fully understand the foregoing information, that they are seeking employment under these conditions, and that their application submission will be their electronically signed application form.
Overnight Closer Part Time employer: Sun Tan City - Metallic Tan
At Planet Fitness, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work environment that prioritises employee well-being and growth. Our flexible work schedule, casual dress code, and comprehensive benefits—including free gym access and wellness services—ensure that our team members can thrive both personally and professionally. Located in a vibrant community, we offer unique opportunities for advancement and employee discounts, making us an ideal choice for those seeking meaningful and rewarding employment in the fitness industry.
Contact Detail:
Sun Tan City - Metallic Tan Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Closer Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Fitness's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and your passion for fitness – that's what they're looking for!
✨Tip Number 3
Dress the part! Even though they have a casual dress code, showing up looking polished can make a great first impression. It shows you care about the opportunity and respect the workplace.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Overnight Closer Part Time
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We love candidates who can demonstrate their ability to create a positive experience for members, so share specific examples of how you've gone above and beyond in past roles.
Be Yourself!:We’re looking for upbeat and positive individuals, so let your personality shine through in your application. Don’t be afraid to show us your passion for fitness and health – it’s a big part of our culture!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A tailored application shows us that you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Sun Tan City - Metallic Tan
✨Know Your Customer Service Skills
Since the role is all about providing exceptional customer service, make sure you highlight your relevant experience. Think of specific examples where you've gone above and beyond for a customer, and be ready to share these during the interview.
✨Show Your Passion for Fitness
This position requires a genuine interest in fitness and health. Be prepared to discuss your own fitness journey or any experiences that showcase your enthusiasm for promoting a healthy lifestyle. This will help you connect with the interviewers on a personal level.
✨Demonstrate Your Problem-Solving Skills
As an Overnight Closer, you'll need to handle various member inquiries and concerns. Prepare to discuss how you've effectively resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Shift Work Questions
Since this role involves working overnight shifts, be ready to discuss your availability and how you manage working during unconventional hours. Show that you're punctual and reliable, as these traits are crucial for this position.
