At a Glance
- Tasks: Create a positive member experience and provide exceptional customer service.
- Company: Join the vibrant Planet Fitness team with a focus on health and fitness.
- Benefits: Flexible hours, casual dress, free gym access, and daily pay options.
- Other info: Great opportunity for advancement and exclusive employee discounts.
- Why this job: Be part of a fun environment while helping others achieve their fitness goals.
- Qualifications: Customer service experience and a passion for fitness are preferred.
The predicted salary is between 10 - 12 £ per hour.
Equal access to programs, services and employment is available to all persons.
Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to
NOTE: This email is for accommodation requests ONLY. Any other inquiries will not receive a response.
- Top Benefits and Perks
- Flexible Work Schedule
- Casual Dress Code
- Free Gym Access
- Free Tanning
- Free Wellness Spa Services
- 401(k) with Company Match
- Daily Pay Options
- Opportunity for Advancement
- Employee Discounts on Products and Services
- Exclusive Discounts at Outside Retailers
- Free Work Shirt options yearly.
Job Description
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
The Overnight Closer will also be responsible for closing that day’s shift for that business day.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
• Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Physical Demands
- Continual standing and walking during shift.
- Continual talking with members and staff in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment provided to ensure safety)
- Ability to work independently and alone during shifts as business needs require.
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Overnight Closer Part Time in London employer: Sun Tan City - Metallic Tan
At Planet Fitness, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work environment that prioritises employee well-being and growth. Our flexible work schedules, casual dress code, and extensive benefits—including free gym access and wellness services—create a vibrant workplace culture where team members can thrive. With ample opportunities for advancement and exclusive discounts, we empower our employees to achieve their personal and professional goals while enjoying the perks of working in a health-focused community.
Contact Details:
Sun Tan City - Metallic Tan Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Closer Part Time in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sun Tan City - Metallic Tan and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sun Tan City - Metallic Tan and let us see your personality shine through!
We think you need these skills to ace Overnight Closer Part Time in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sun Tan City - Metallic Tan.
Get Familiar with Our Brand:Before applying, take some time to learn about Sun Tan City - Metallic Tan and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sun Tan City - Metallic Tan
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sun Tan City - Metallic Tan.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sun Tan City - Metallic Tan will surely appreciate.
