People Advisor in Bolton

Overview

Bolton office | Hybrid working - 2 days per week. Permanent | 37.5 hours per week (Mon-Fri). Salary: Up to £32,000 per annum (dependent on experience and qualifications).

We’re reimagining work/life balance and you could be part of it. In 2025, Outcomes First Group were officially certified as a Great Place to Work for the sixth year running. We’re proud to be part of the 4-Day Working Week trial, giving our teams more time to recharge while still earning 100% of their pay. Outcomes First Group is the largest independent provider of high-quality special needs education and care in the UK. We deliver research-led, personalised education that helps every child thrive. Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning. Our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, work together, and hold each other accountable to make the remarkable happen.

Note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit.

The Role

The People Advisor plays a key role within the People Services function, working closely with colleagues to deliver a high-quality, customer-focused service to managers and employees. The role provides expert advice and practical support across a range of people-related matters, ensuring consistency, compliance and professionalism in line with organisational policies and procedures. This position is responsible for managing employee relations cases, supporting line managers through people processes, and responding to employee enquiries with sensitivity and accuracy.

What You’ll Be Doing

• Monitor and manage short-term and long-term absence, including long-term sickness cases
• Support the People Administration team by advising on escalated or complex issues
• Implement and administer employee policies and procedures consistently
• Contribute to the delivery of a high-performing operational People Service
• Support the Senior People Manager with continuous improvement initiatives aligned to the People Strategy
• Act as a trusted advisor to stakeholders across the organisation, delivering an excellent customer experience
• Provide end-to-end case management of employee relations matters

Essential Experience & Skills

• Experience working on complex ER matters at high volume
• Strong organisational skills with the ability to manage high volumes of casework and meet deadlines
• Proficient in Microsoft Word and Excel; numerate, accurate and efficient
• Flexible, proactive and solution-focused approach
• Strong stakeholder management and relationship-building skills
• Ability to manage sensitive situations that may involve strong emotional responses
• Knowledge of GDPR and confidentiality requirements
• CIPD Certificate in Personnel Practice

Desirable

• Experience in education or education-adjacent settings
• Experience enabling non-communications professionals
• Background in corporate, internal or stakeholder communications

Benefits

• Life Assurance
• Pension scheme with contribution options
• Your Wellbeing Matters mental and physical health support
• Family Growth Support, including enhanced maternity and paternity leave
• Flexible benefits via Vista (discounts, Cycle to Work, Electric Car Scheme, critical illness cover and more)

We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We are an Equal Opportunities Employer. UK applicants only. This role does not offer sponsorship. We reserve the right to close the vacancy early if we receive a high volume of suitable applications.