Customer Service Officer (6-month contract) Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$6 billion. Supported by more than 40 manufacturing facilities and more than 40.000 employees around the globe, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe. Over the last two decades, Sun Pharma has established itself as a leading player in the generics market, and are rapidly ramping up their presence in the specialty branded market with a focus on dermatology, ophthalmology and onco-dermatology. At Sun Pharma our core values—Humility, Integrity, Passion, and Innovation—are part of our unique culture, known as Sunology. We believe in being Better Everyday by investing on lifelong learning, Taking Charge by owning our impact, and Thriving Together in a workplace where collaboration is encouraged. Handle all customer queries and address any complaints (NHS, clinics & Wholesaler) Guarantee that UK customers are managed and supported to a high standard. Ensure all orders are processed on the day of receipt accurately to guarantee customer satisfaction. Ensure that delivery schedules are adhered to, and arrange collection requests providing PODs where necessary. Managing customer claims and queries within good time. Communicate closely with NHS contacts on deliveries and ensure high level of service. Liaise with the Account Manager(s) and Hospital Business Head on order related aspects. Manage all stock related aspects and ensure close communication with the commercial team including stock allocations. Work in close collaboration with the sales team to create a joint approach to effectively manage our core customer base and for any other customer service related activities. Coordinate customer orders and resolve complex queries and complaints while consistently meeting challenging deadlines and service level requirements. Provide outstanding customer support to internal and external stakeholders, balancing multiple priorities while maintaining high levels of customer satisfaction. Financial Department Commercial Department Quality Assistance NHS & Non-NHS customers (Wholesalers/Community Pharmacies)
Temporary Customer Services Officer in London employer: SUN PHARMA
Sun Pharma is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of dermatology and ophthalmology. Employees benefit from comprehensive professional development opportunities and a supportive environment that encourages growth and creativity, making it an ideal place for those looking to make a meaningful impact in healthcare. Located in the UK, our team enjoys a vibrant work-life balance while contributing to groundbreaking product launches that improve patient outcomes.
