At a Glance
- Tasks: Process UK orders, handle customer queries, and ensure high service standards.
- Company: Join Sun Pharma, a leading global pharmaceutical company with a focus on innovation.
- Benefits: Gain valuable experience in a supportive and inclusive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real difference in healthcare by providing exceptional customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 21150 - 25850 £ per year.
Customer Service Officer (6-month contract)
Who We Are
Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$6 billion. Supported by more than 40 manufacturing facilities and more than 40.000 employees around the globe, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe.
Over the last two decades, Sun Pharma has established itself as a leading player in the generics market, and are rapidly ramping up their presence in the specialty branded market with a focus on dermatology, ophthalmology and onco-dermatology.
Values
At Sun Pharma our core values—Humility, Integrity, Passion, and Innovation—are part of our unique culture, known as Sunology.
We are empowering our employees to create their “Own Sunshine”. We believe in being Better Everyday by investing on lifelong learning, Taking Charge by owning our impact, and Thriving Together in a workplace where collaboration is encouraged. We are committed to being an inclusive and equitable employer, valuing diverse perspectives and creating an environment where all individuals feel respected, heard, and inspired to bring their best selves to work.
About the role
Responsibilities
- Process and dispatch all UK orders in a timely manner (NHS, Retail Pharmacy Chains, Wholesaler)
- Handle all customer queries and address any complaints (NHS, clinics & Wholesaler)
- Guarantee that UK customers are managed and supported to a high standard.
- Deal with queries from the Sales Team, UK Manager, QA and customers under tight deadlines in a constant changing and evolving market.
- Ensure all orders are processed on the day of receipt accurately to guarantee customer satisfaction.
- Ensure that delivery schedules are adhered to, and arrange collection requests providing PODs where necessary.
- Managing customer claims and queries within good time.
- Raise credit and debit notes for customers when required including pricing errors, missing and damaged stock.
- Communicate closely with NHS contacts on deliveries and ensure high level of service.
- Liaise with the Account Manager(s) and Hospital Business Head on order related aspects.
- Manage all stock related aspects and ensure close communication with the commercial team including stock allocations.
- Work in close collaboration with the sales team to create a joint approach to effectively manage our core customer base and for any other customer service related activities.
Key Features
- Coordinate customer orders and resolve complex queries and complaints while consistently meeting challenging deadlines and service level requirements.
- Provide outstanding customer support to internal and external stakeholders, balancing multiple priorities while maintaining high levels of customer satisfaction.
Interface
Internal:
- Country Manager
- Supply Chain Department
- Commercial Department
- Human Resources
- Quality Assistance
External:
- Logistics Warehouse & Distribution Partner
- NHS & Non-NHS customers (Wholesalers/Community Pharmacies)
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Customer Service Officer employer: SUN PHARMA
Sun Pharma is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of dermatology and ophthalmology. Employees benefit from comprehensive professional development opportunities and a supportive environment that encourages growth and creativity, making it an ideal place for those looking to make a meaningful impact in healthcare. Located in the UK, our team enjoys a vibrant work-life balance while contributing to groundbreaking product launches that improve patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SUN PHARMA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SUN PHARMA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SUN PHARMA:Your cover letter is your chance to shine! Tell us why you want to work at SUN PHARMA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SUN PHARMA!
How to prepare for a job interview at SUN PHARMA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
