Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance client experiences and drive operational efficiency.
- Company: Join a diverse and inclusive company that values your unique perspective.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of individuals and communities worldwide.
- Qualifications: 5+ years in disability case management and strong project management skills required.
- Other info: Hybrid work environment with a focus on collaboration and innovation.
The predicted salary is between 80000 - 128000 £ per year.
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
The Senior Business Consultant plays a key role within Group Disability (GD) Shared Services, driving operational efficiency, value creation, and continuous improvement. This position has primary accountability for oversight of the Group Disability medical consultant program and provides strategic and operational support to Claim Services leadership through analytics, process improvement, quality oversight, and cross-functional initiatives focused on enhancing the client experience.
What will you do?
- Medical Consultant Program Oversight
- Lead the Medical Consultants team, including hiring, onboarding, and training
- Ensure compliance with Medical Enterprise Operating Guidelines (MEOG)
- Act as the primary point of contact for day-to-day medical consultant activities
- Manage the annual budget, contractual compliance, and cost-per-review metrics
- Review medical opinion referrals for appropriateness and coach stakeholders as needed
- Partner with Referral Management and Supplier Relationship Management to align service delivery
- Complete annual Medical Consultant Quality Program (MCQP) reporting and maintain required compliance documentation
- Maintain program documentation, standards, and practices
- Process Improvement & Innovation
- Identify and assess opportunities for process improvement, automation, and innovation
- Recommend strategic improvements to Claim Services leadership
- Design, implement, and maintain efficient, consistent processes across multiple platforms (SharePoint, wiki, e-learning, job aids, Wrike)
- Develop and deliver training and workshops to support change adoption
- Monitor industry and market trends and apply insights to business processes
- Quality, Performance & Governance
- Provide quality assurance and control support, including outsourced services
- Develop, track, and report performance and productivity metrics
- Identify organizational gaps and recommend solutions
- Project Leadership & Collaboration
- Support and maintain the Performance Standard Agreement (PSA) Quality Program
- Lead Shared Services initiatives from concept through delivery
- Represent GD Shared Services on cross-functional projects and initiatives
- Facilitate forums to share best practices with internal and external partners
- Prioritise initiatives based on business needs and ensure timely implementation
- Provide regular status updates to leadership
What do you need to succeed?
- Experience & Knowledge
- Minimum 5 years’ experience in disability case management
- Strong knowledge of Group Benefits products, services, and systems
- Proven project management experience
- Experience working with internal and external business partners
- Solid understanding of operational and infrastructure processes
- Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
- Skills & Competencies
- Strong communication, negotiation, and facilitation skills
- Analytical, problem-solving, and decision-making capability
- Strong organisational and time management skills
- High comfort with technology and rapid adoption of new tools
- Self-motivated, adaptable, and able to manage through influence
- Ability to synthesise information and present it clearly and concisely
- Assets
- University degree or college diploma
- Lean Green Belt (or willingness to obtain)
- PMP, GBA, or CEBS designation
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Senior Business Consultant employer: Sun Life
Contact Detail:
Sun Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to making life brighter for their clients. Tailor your answers to show you're a perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your responses. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Business Consultant
Some tips for your application 🫡
Be Yourself: We want to see the real you! Your unique background and experiences are what make you stand out. So, don’t be afraid to let your personality shine through in your application.
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Business Consultant role. Highlight your relevant experience in disability case management and any project management skills that align with what we’re looking for.
Showcase Your Skills: We love a good story! Use your application to demonstrate how your strong communication, analytical, and problem-solving skills have made a difference in your previous roles. Give us examples!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Sun Life
✨Know Your Stuff
Make sure you brush up on your knowledge of Group Benefits products and services. Familiarise yourself with the operational processes and any recent trends in disability case management. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Senior Business Consultant, you'll be leading teams and driving initiatives. Prepare examples from your past experiences where you've successfully managed projects or led teams. Highlight your ability to coach and mentor others, as this is crucial for the role.
✨Be Ready to Discuss Process Improvement
Think about specific instances where you've identified opportunities for process improvement or innovation. Be prepared to discuss how you implemented changes and the impact they had. This will demonstrate your analytical skills and your proactive approach to enhancing client experiences.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the company culture, team dynamics, and future projects. This shows that you're engaged and eager to understand how you can contribute to the organisation's goals. Plus, it gives you a chance to assess if the company is the right fit for you!