Rehabilitation Consultant Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You will work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

As a Rehabilitation Consultant Manager, Group Disability, you will be responsible for the daily management of a rehabilitation consultant team with accountability for the profitability of the group disability clients through effectively managed rehabilitation claims by your team. Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle rehabilitation claims for your assigned clients.

Reporting to the Director, Mental Health and Rehabilitation Centre of Excellence, you will:

• Build a stable, collaborative team of rehabilitation professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in rehabilitation and disability management, and provide ongoing coaching for the team’s continued development.
• Build strong relationships with our Plan Sponsors, working in partnership with them and the Disability Manager to address their workplace absence issues.
• Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies.
• Exhibit solid communication, organizational and people skills to effectively manage relationships.
• Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes.
• Proactively address clients’ needs and address complaints that may be escalated to you.
• Help your team to prioritize work items to meet client service standards and Sun Life best practice guidelines.
• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers.
• Contribute to the ongoing business retention and growth by cultivating excellence in your team and continuous proactive engagement with the disability management teams to ensure full understanding of our clients evolving needs and how we can meet and exceed their expectations with respect to their group disability program and their rehabilitation needs.
• You will sometimes be required to present at finalist presentations or act as a resource in developing our business.

What You Bring To The Table

• Infectiously positive attitude with a drive to succeed and a commitment to quality service.
• Critical thinking and stellar customer service skills.
• Excellent listening skills and capacity for empathy.
• Outstanding communication skills – written and verbal.
• Ability to deal with stressful situations.
• Ability to deliver difficult news in a tactful and sensitive manner.
• Analytical skills with a passion for solving problems.
• Adaptability, flexibility and strong decision‑making skills.
• Demonstrated ability to lead through change.

Competencies

• Strong communication and interpersonal skills.
• Solid organizational and motivational skills.
• Excellent customer service skills.
• Strong analytical and problem‑solving skills.
• Good presentation skills.
• Knowledge and work experience in group insurance with disability and rehabilitation focus.
• Minimum of 5 years leadership experience.

Assets

• A bachelor's degree or equivalent business experience.

What Sets Us Apart?

• Our commitment to service excellence and quality, innovation and talent development.
• Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening a wide variety of career paths within Sun Life.
• Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas.
• Comprehensive benefits package including: Medical, dental, life, and disability insurance.
• Retirement savings and Stock purchase plan.
• Paid vacation.
• Tuition assistance.
• Fitness facilities or subsidiaries in specific locations.

A supportive and interactive team environment. Comprehensive training programs from the start of employment and ongoing coaching to set you up for success.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.