National Disability Support

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You will work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

This is a part-time, 1 year contract.

What will you do?

• Indexing of incoming Disability documents received through various channels (email, fax, web, mobile, etc.)
• Setup of new claims on our Disability systems
• Perform various other administrative tasks such as plan member information updates, mailing of Life and Disability cheques and other letters, outreach to Plan Sponsors via phone and written correspondence to follow up for missing forms
• Ensure a thorough review of the documents handled in order to produce a high quality work within the expected handling time
• Manage incoming volumes and engage in team effort to maintain service standards on a daily basis in order to meet client expectations
• Look for Continuous Improvement Ideas using process excellence methodology to improve performance, quality and productivity
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Establish internal business relationships to facilitate execution of work and provide a seamless customer experience

What do you need to succeed?

• Accuracy, precision and high attention to detail
• Be agile and able to adapt quickly to a fast-paced, high volume production environment
• Strong sense of ownership and accountability
• Model great work ethic with a positive can-do attitude
• Demonstrate decisiveness even in the face of ambiguity
• Work well within a team and independently
• Collaboration and knowledge sharing to ensure the success of the team and seize opportunities for growth
• Excellent organizational skills
• Critical thinking, strong analytical and problem solving skills
• Ability, comfort and aptitude with Microsoft Office, web-based applications, multi-screen navigation, with accurate keyboarding skills
• Bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide

Notes

• Occasional overtime is required during periods with high incoming volumes in order to meet client expectations

What’s in it for you?

• Opportunities to learn new skills, grow and move into different roles
• Comprehensive training program with virtual classroom and ongoing learning to be set up for success
• Trusting, diverse and inclusive working environments
• Supportive leadership who’s focused on your success and well-being
• Continuous improvements that focus on enhancing your work and our clients’ experience
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process may email a request to thebrightside@sunlife.com. We are a hybrid organization offering options to work from the office or virtually; several work options are available and can be discussed during the selection process. We may use artificial intelligence to support candidate sourcing, screening, and scheduling. We thank all applicants for their interest in this position. Only those selected for an interview will be contacted.