Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance client experiences and drive operational efficiency.
- Company: Join a forward-thinking company that values your unique perspective and growth.
- Benefits: Competitive salary, incentives, and opportunities for professional development.
- Why this job: Make a real difference in the lives of individuals and communities worldwide.
- Qualifications: 5+ years in disability case management and strong project management skills.
- Other info: Collaborative environment with opportunities for innovation and career advancement.
The predicted salary is between 55000 - 65000 £ per year.
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
The Senior Business Consultant plays a key role within Group Disability (GD) Shared Services, driving operational efficiency, value creation, and continuous improvement. This position has primary accountability for oversight of the Group Disability medical consultant program and provides strategic and operational support to Claim Services leadership through analytics, process improvement, quality oversight, and cross-functional initiatives focused on enhancing the client experience.
What will you do?
- Medical Consultant Program Oversight
- Lead the Medical Consultants team, including hiring, onboarding, and training
- Ensure compliance with Medical Enterprise Operating Guidelines (MEOG)
- Act as the primary point of contact for day-to-day medical consultant activities
- Manage the annual budget, contractual compliance, and cost-per-review metrics
- Review medical opinion referrals for appropriateness and coach stakeholders as needed
- Partner with Referral Management and Supplier Relationship Management to align service delivery
- Complete annual Medical Consultant Quality Program (MCQP) reporting and maintain required compliance documentation
- Maintain program documentation, standards, and practices
- Process Improvement & Innovation
- Identify and assess opportunities for process improvement, automation, and innovation
- Recommend strategic improvements to Claim Services leadership
- Design, implement, and maintain efficient, consistent processes across multiple platforms (SharePoint, wiki, e-learning, job aids, Wrike)
- Develop and deliver training and workshops to support change adoption
- Monitor industry and market trends and apply insights to business processes
- Quality, Performance & Governance
- Provide quality assurance and control support, including outsourced services
- Develop, track, and report performance and productivity metrics
- Identify organizational gaps and recommend solutions
- Project Leadership & Collaboration
- Support and maintain the Performance Standard Agreement (PSA) Quality Program
- Lead Shared Services initiatives from concept through delivery
- Represent GD Shared Services on cross-functional projects and initiatives
- Facilitate forums to share best practices with internal and external partners
- Prioritize initiatives based on business needs and ensure timely implementation
- Provide regular status updates to leadership
What do you need to succeed?
- Experience & Knowledge
- Minimum 5 years’ experience in disability case management
- Strong knowledge of Group Benefits products, services, and systems
- Proven project management experience
- Experience working with internal and external business partners
- Solid understanding of operational and infrastructure processes
- Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
- Skills & Competencies
- Strong communication, negotiation, and facilitation skills
- Analytical, problem-solving, and decision-making capability
- Strong organizational and time management skills
- High comfort with technology and rapid adoption of new tools
- Self-motivated, adaptable, and able to manage through influence
- Ability to synthesize information and present it clearly and concisely
- Assets
- University degree or college diploma
- Lean Green Belt (or willingness to obtain)
- PMP, GBA, or CEBS designation
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans.
Senior Business Consultant in London employer: Sun Life
Contact Detail:
Sun Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Business Consultant role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to shine, so practice common interview questions and think about how your unique background can add value to their team.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Senior Business Consultant in London
Some tips for your application 🫡
Show Your Unique Self: We want to see the real you! Make sure your application reflects your unique background and experiences. Don’t be afraid to let your personality shine through – it’s what makes you stand out!
Tailor Your Application: Take a moment to tailor your CV and cover letter to the Senior Business Consultant role. Highlight relevant experience and skills that align with the job description. We love seeing how you can make a difference in our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sun Life
✨Know Your Stuff
Make sure you brush up on your knowledge of Group Benefits products and services. Familiarise yourself with the latest trends in disability case management, as well as the operational processes that are crucial for the role. This will not only show your expertise but also your genuine interest in the position.
✨Showcase Your Leadership Skills
As a Senior Business Consultant, you'll be leading teams and driving initiatives. Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight your ability to coach and mentor others, as this is key to the role.
✨Be Ready for Problem-Solving
Expect questions that assess your analytical and problem-solving skills. Think of specific challenges you've faced in previous roles and how you approached them. Be prepared to discuss how you can apply these skills to improve processes and enhance client experiences.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the team is currently facing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.