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- Tasks: Calculate and release Disability Benefit payments while assisting clients with their inquiries.
- Company: Join Sun Life, a leading provider of health benefits in Canada.
- Benefits: Comprehensive training, paid vacation, retirement plans, and unique sabbatical opportunities.
- Why this job: Make a real difference in the lives of individuals and communities every day.
- Qualifications: Bilingual in French and English, strong customer service skills, and detail-oriented.
- Other info: Dynamic hybrid work environment with opportunities for growth and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
Location: Hybrid
Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.
What will you do?
- Calculate and release Disability Benefit payments
- Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc.
- Review and comprehend contractual provisions
- Assist and develop repayment plans for overpayments
- Respond proactively to client inquiries or concerns
- Handle inbound and outbound calls
- Create an environment that promotes team member accountability and autonomy
- Represent Sun Life professionally, internally and externally, and work well with partners and clients
- Identify and suggest opportunities for process improvements
What do you need to succeed?
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
- Strong customer service experience with a Client-focus mindset
- Tech-savvy with the ability to navigate multiple screens simultaneously and toggle efficiently between various programs and systems
- Active listening skills towards our Plan Members and Plan Sponsors
- Detail-oriented with an ability to work with numbers, as the role involves calculating payments
- Organizational and time management skills
- Thrive in a fast paced, high-volume production environment
- Able to apply critical thinking to solve complex problems
- Ability to take initiative and demonstrate sound judgement
- Resilience while taking on new responsibilities or handling difficult situations
- Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
- Teamwork and collaboration
Notes
- Occasional overtime is required during periods with high incoming volumes in order to meet client expectations
What's in it for you?
- Opportunities to learn new skills, grow and move into different roles
- Comprehensive training program and ongoing learning to be set up for success
- Trusting, diverse and inclusive working environments
- Supportive leadership who's focused on your success and well-being
- Continuous improvements that focus on enhancing your work and our clients' experience
We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:
- Comprehensive benefits
- Paid vacation based on experience and additional days to support family care and personal emergencies
- Retirement & stock investment
- Pay for performance reward
- Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
- Investment in not-for-profit organizations that are important to you.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans.
Bilingual Disability Payment Specialist employer: Sun Life
Contact Detail:
Sun Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Disability Payment Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Bilingual Disability Payment Specialist role and ask if they can refer you or share any insights.
✨Tip Number 2
Prepare for those interviews! Research common questions for this role and practice your answers. Remember, showcasing your bilingual skills and customer service experience will set you apart from the crowd.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in joining us at Sun Life and helps you stand out as a candidate who’s keen on making a difference.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Bilingual Disability Payment Specialist
Some tips for your application 🫡
Show Your Unique Self: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your background and experiences that make you unique.
Tailor Your Application: Make sure to customise your application for the Bilingual Disability Payment Specialist role. Highlight your bilingual skills and any relevant experience in customer service or disability payments to show us you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences are easy to spot. This helps us understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Sun Life
✨Brush Up on Bilingual Skills
Since this role requires bilingualism, make sure to practice your French and English communication skills. Prepare to switch between languages seamlessly during the interview, as you may be asked to demonstrate your proficiency.
✨Know Your Numbers
As a Disability Payment Specialist, you'll be dealing with calculations and reimbursements. Familiarise yourself with common financial terms and processes related to disability payments. Being able to discuss these confidently will show your attention to detail and readiness for the role.
✨Showcase Customer Service Experience
Highlight your previous customer service roles and how you've handled client inquiries or concerns. Be ready to share specific examples of how you’ve gone above and beyond to assist clients, as this is crucial for the position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to apply critical thinking to solve complex problems. Think of examples that showcase your resilience and ability to take initiative, as these traits are essential in a fast-paced environment.