At a Glance
- Tasks: Be the go-to person for clients, solving queries and ensuring smooth renewals.
- Company: Join a global leader in patent solutions with a people-first culture.
- Benefits: Gain valuable experience, work remotely, and enjoy a supportive team environment.
- Other info: No IP background needed; we’ll teach you everything!
- Why this job: Make a real difference by helping clients navigate the world of intellectual property.
- Qualifications: Bachelor's degree and 1+ years of client-facing experience required.
The predicted salary is between 30000 - 40000 € per year.
SunIP is a global leader in patent translation, foreign filing, and annuity solutions, helping intellectual property professionals protect innovation worldwide. We are looking for a motivated, people-first IP Renewals Client Care Specialist to join our IP Renewals department — a collaborative team dedicated to delivering exceptional service to a sophisticated global clientele. In this role, you will be the reassuring first point of contact and steady hand that clients rely on. Whether you are resolving an account query or proactively spotting an issue before it becomes a problem, you will bring a calm, can-do approach that is not just answering questions but finding the right answers, taking ownership, and seeing things through. No background in IP is required. We will teach you everything you need to know about the industry. What we cannot teach is good judgment, genuine curiosity, and an instinct for solving problems — and that is exactly what we are looking for.
Main Responsibilities:
- Serve as the primary point of contact for a portfolio of patent and trademark renewal accounts, proactively managing relationships to drive retention and satisfaction.
- Facilitate smooth onboarding for new clients, ensuring a seamless transition onto our platform and services.
- Listen carefully to understand client needs and use sound judgment to find the right solutions, escalating when appropriate.
- Educate clients on our full suite of renewal solutions, translating complex processes into clear, confident guidance.
- Provide responsive after-sales support, resolving issues quickly and maintaining long-term client trust.
- Partner with senior Client Care team members and Business Development Managers to develop client plans, deliver presentations, and execute customer success strategies.
- Collaborate closely with internal project management teams to ensure consistent, high-quality client support.
- Maintain accurate account and contact records within our CRM platform.
- Stay curious — keep learning about our products, the IP industry, and how we can better serve our clients.
Required Skills and Knowledge:
- Bachelor's degree (required).
- 1+ years of client-facing experience in any professional setting (internships count).
- A natural problem-solver who uses common sense, attention to detail and professional judgment to navigate ambiguous situations.
- Strong verbal and written communication skills — you can explain things clearly and confidently, whether in email, one-to-one call, or group meeting.
- Highly organized, self-sufficient, and comfortable managing multiple priorities in a remote environment.
- Genuinely curious and eager to learn a specialized industry from the ground up.
Desired but not Required:
- Exposure to patent filing, trademark renewals, or IP translation services — but truly not required.
- Familiarity with CRM platforms such as Salesforce or HubSpot.
IP Renewals Client Care Specialist in Portsmouth employer: Sun IP
At SunIP, we pride ourselves on being a people-first employer that fosters a collaborative and supportive work culture. As an IP Renewals Client Care Specialist, you will benefit from comprehensive training in the intellectual property field, alongside opportunities for personal and professional growth within a global leader in patent solutions. Our commitment to employee development, coupled with a focus on delivering exceptional client service, makes SunIP an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IP Renewals Client Care Specialist in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions and practicing your responses. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let them know why you're excited about the role and how you can contribute to their team. A genuine passion can set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team.
We think you need these skills to ace IP Renewals Client Care Specialist in Portsmouth
Some tips for your application 🫡
Show Your Curiosity:We love a good dose of curiosity! When you're writing your application, let us know how eager you are to learn about the IP industry. Share any experiences where you've tackled new challenges or learned something completely new.
Be Clear and Confident:Strong communication is key in this role. Make sure your written application reflects your ability to explain things clearly. Use straightforward language and structure your thoughts logically so we can see your strong verbal skills right from the start.
Highlight Problem-Solving Skills:We’re on the lookout for natural problem-solvers. In your application, give us examples of how you've navigated tricky situations or resolved client issues in the past. This will show us that you have the good judgment and common sense we value.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sun IP
✨Know Your Client Care Basics
Before the interview, brush up on the fundamentals of client care. Understand what it means to be a primary point of contact and how to manage client relationships effectively. Think about examples from your past experiences where you’ve successfully resolved issues or built strong relationships.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific instances where you've used your judgment and common sense to solve problems. The role requires a natural problem-solver, so think of scenarios where you’ve navigated ambiguous situations and how you approached them.
✨Communicate Clearly and Confidently
Practice explaining complex ideas in simple terms. Since the job involves educating clients about renewal solutions, being able to communicate clearly is key. You might want to rehearse with a friend or family member to ensure you can articulate your thoughts confidently.
✨Demonstrate Your Curiosity
Show genuine interest in the IP industry and the company’s services. Research SunIP and be ready to discuss what excites you about the role and how you plan to keep learning. This will highlight your eagerness to grow and adapt within the company.
