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- Tasks: Welcome guests, manage bookings, and provide top-notch customer service.
- Company: Join Park Holidays UK, a leader in the holiday park industry.
- Benefits: Enjoy discounts on holidays, food, gym memberships, and more!
- Why this job: Be the first smile guests see and create unforgettable experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Comprehensive training and career growth opportunities await you!
The predicted salary is between 20000 - 30000 £ per year.
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
Job Summary
Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
Job Duties
- Meet and greet holiday guests as the first point of contact for the park.
- Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
- Provide an information service on all park activities, facilities and local services and attractions.
- Provide an efficient reservations service to all resident guests.
- Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
- Efficiently operate the Park telephone system.
- Complete all Welcome Packs with corresponding programs, membership cards etc.
- Issue and control all keys to guest accommodation.
- Operate the Park mobile radio system.
- Take payment for holidays or caravan owners' accounts and issue receipts.
- Ensure the office and reception are always clean.
- Open and process post as required.
- Make outgoing sales calls - upselling extended stays and upgrades.
- Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
- Strong communication and interpersonal skills.
- A passion for customer service and a friendly, approachable manner.
- Good organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Previous reception or front-of-house experience is desirable but not essential.
- This role is subject to a Basic Disclosure and Barring Service (DBS) check.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart. We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks.
- Discount on all food and beverage items on park.
- Free premium eye test voucher.
- Access to the app offering health, wellbeing, and retail discounts.
- Comprehensive Employee Assistance Programme.
- Discounted gym memberships.
- Employee referral scheme.
- Sales referral scheme.
- Free expert mortgage advice.
- Company pension scheme.
Receptionist in Whitstable employer: Sun, Inc.
Contact Detail:
Sun, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Whitstable
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Park Holidays UK. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and customer service passion, as these are key for a Receptionist role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house position. Make sure you look smart and professional when you arrive for your interview – it shows you care about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Receptionist in Whitstable
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and helping others. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the role of Receptionist at Park Holidays UK. Highlight any relevant experience or skills that match the job description, especially your communication skills and ability to work in a fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Park Holidays UK!
How to prepare for a job interview at Sun, Inc.
✨Know the Company
Before your interview, take some time to research Park Holidays UK. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to create that warm, memorable experience they’re looking for.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you’ve managed multiple tasks or maintained a tidy workspace. Share these examples during your interview to highlight your attention to detail and ability to work efficiently in a fast-paced environment.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as inquiries about training opportunities or team dynamics. This shows you’re proactive and genuinely interested in growing with Park Holidays UK.
