Leisure Manager (PHLM) in Lowestoft

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Job Summary

As a Leisure Manager, you will oversee all aspects of the leisure facilities, with a primary focus on the pool complex. Your role will involve ensuring the highest standards of safety, guest experience, and staff development, while also meeting operational targets and maintaining the overall quality of the leisure services. This is a hands-on management role requiring strong leadership, organisational skills, and a passion for delivering exceptional leisure experiences.

Job Duties

• Manage all daily operations of the park’s leisure facilities, including the pool complex, ensuring a safe, welcoming, and enjoyable environment for guests.
• Identify and report on necessary expenditure for leisure operations, managing costs effectively and working closely with the General Manager to maintain financial targets.
• Monitor and enforce health and safety protocols within the leisure facilities, ensuring compliance with both company policies and legal standards.
• Recruit, train, and develop leisure staff, ensuring all team members meet required qualifications and safety training.
• Foster a positive and motivated work environment.
• Oversee pool water quality, ensuring it meets company guidelines and government health standards.
• Liaise with contractors and manage the maintenance of the pool plant and other leisure facilities, ensuring equipment is well-maintained and operational.
• Conduct regular reviews of risk assessments and ensure all safety procedures are followed, particularly in high-risk areas like the pool complex.
• Deliver exceptional customer service, ensuring guests enjoy their leisure experience and resolving any issues or concerns promptly and professionally.

Requirements

• National Pool Lifeguard Qualification (NPLQ) is highly desirable, though not essential as training will be provided.
• Proven experience in a similar role within the leisure or hospitality industry, with a strong background in managing pool facilities.
• Previous experience or certification in pool plant operations is essential.
• Strong leadership skills with the ability to manage, train, and motivate a team, creating a positive and productive work environment.
• In-depth knowledge of health and safety regulations, particularly in leisure and pool environments.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, contractors, and guests.
• Ability to resolve operational challenges and make decisions under pressure to ensure the safety and enjoyment of all guests.
• A flexible approach to working hours, with availability to work weekends, holidays, and during peak seasons as required.
• This role is subject to an Enhanced Disclosure and Barring Service (DBS) check, including a check against the Children's Barred List.

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Benefits

At Park Holidays UK, you’ll be part of an industry-leading organisation where you’ll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart. We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount on all food and beverage items on park
• Free premium eye test voucher
• Access to the app offering health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme