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- Tasks: Lead and manage accommodation services, ensuring guest satisfaction and high cleanliness standards.
- Company: Join Park Holidays UK, a top-rated employer committed to employee development.
- Benefits: Enjoy discounts on holidays, food, gym memberships, and comprehensive support programmes.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills required.
- Other info: Flexible hours with opportunities for professional growth and training.
The predicted salary is between 30000 - 42000 £ per year.
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team.
Job Summary
Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.
Job Duties
- Prioritise guest satisfaction by always ensuring professional and courteous communication.
- Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
- Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
- Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
- Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
- Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
- Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
- Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
- Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
- Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
- Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
- Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
- Manage linen stock levels and the overall linen process to ensure efficient operation.
- Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
- Ensuring all keys are always safeguarded and accounted for.
- Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.
Requirements
- Proven experience in a similar role within the hospitality or accommodation sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Commitment to delivering high standards of guest service.
- Knowledge of Health & Safety and COSHH regulations.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Flexibility to work during peak season and manage off-season preparations.
- This role is subject to a Basic Disclosure and Barring Service (DBS) check.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount on all food items in our restaurants
- Free premium eye test voucher
- Access to the app offering health, wellbeing, and retail discounts
- Comprehensive Employee Assistance Programme
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
Accommodation Manager in Lowestoft employer: Sun, Inc.
Contact Detail:
Sun, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Manager in Lowestoft
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector, especially those who might know about openings at Park Holidays UK. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Park Holidays UK, they value guest satisfaction and teamwork, so be ready to share examples of how you’ve excelled in these areas in your previous roles.
✨Tip Number 3
Showcase your leadership skills! As an Accommodation Manager, you’ll need to demonstrate how you’ve successfully managed teams and maintained high standards in past positions. Bring those stories to the forefront during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Park Holidays UK family.
We think you need these skills to ace Accommodation Manager in Lowestoft
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you’re not just looking for a job, but that you genuinely care about guest satisfaction and maintaining high standards.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or accommodation management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your leadership and communication abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without unnecessary fluff. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sun, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of an Accommodation Manager inside out. Familiarise yourself with Park Holidays UK's values, especially their commitment to guest satisfaction and employee development. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a potential Accommodation Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed conflicts, or improved service standards. This will show them you can handle the responsibilities of the role.
✨Communicate Like a Pro
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Think about how you would greet guests or handle complaints, and be ready to discuss these scenarios during the interview. It’s all about showing you can maintain professionalism under pressure.
✨Be Ready for Practical Questions
Expect questions that assess your knowledge of Health & Safety regulations and COSHH compliance. Brush up on these topics and be prepared to discuss how you would ensure safety standards are met in the accommodation services. This will demonstrate your readiness for the role.