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- Tasks: Welcome guests, manage bookings, and provide top-notch customer service.
- Company: Join Park Holidays UK, a leader in the holiday park industry.
- Benefits: Enjoy discounts on holidays, food, gym memberships, and more!
- Why this job: Be the friendly face that creates memorable experiences for our guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Comprehensive training and career growth opportunities await you!
The predicted salary is between 20000 - 30000 £ per year.
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team!
We are pleased to invite you to our upcoming Open Days at St Osyth Beach Holiday Park, located in Clacton-on-Sea, Essex (CO16 8SG). This is an excellent opportunity to visit the park, explore our facilities, and speak with our team.
Open Day Dates and Times:
- Saturday 31 January | 9:00am – 5:00pm
- Wednesday 4 February | 12noon – 8:00pm
- Saturday 21 February | 9:00am – 5:00pm
We look forward to welcoming you and answering any questions you may have.
Job Summary
Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
Job Duties
- Meet and greet holiday guests as the first point of contact for the park.
- Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
- Provide an information service on all park activities, facilities and local services and attractions.
- Provide an efficient reservations service to all resident guests.
- Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
- Efficiently operate the Park telephone system.
- Complete all Welcome Packs with corresponding programs, membership cards etc.
- Issue and control all keys to guest accommodation.
- Operate the Park mobile radio system.
- Take payment for holidays or caravan owners' accounts and issue receipts.
- Ensure the office and reception are always clean.
- Open and process post as required.
- Make outgoing sales calls - upselling extended stays and upgrades.
- Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
- Strong communication and interpersonal skills
- A passion for customer service and a friendly, approachable manner
- Good organisational skills and attention to detail
- Ability to work independently and as part of a team
- Previous reception or front-of-house experience is desirable but not essential
- This role is subject to a Basic Disclosure and Barring Service (DBS) check.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you’ll be part of an industry-leading organisation where you’ll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart. We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount on all food and beverage items on park
- Free premium eye test voucher
- Access to the app offering health, wellbeing, and retail discounts
- Comprehensive Employee Assistance Programme
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
Receptionist in Clacton-on-Sea employer: Sun, Inc.
Contact Detail:
Sun, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Clacton-on-Sea
✨Tip Number 1
Make sure to attend the Open Days at St Osyth Beach Holiday Park! It's a fantastic chance to meet the team, check out the facilities, and get a feel for the vibe of the place. Plus, it shows your enthusiasm and commitment right from the start!
✨Tip Number 2
When you chat with the team, don’t be shy about showcasing your customer service skills. Share examples of how you've gone above and beyond for customers in the past. This will help us see how you can create those warm, memorable experiences for our guests!
✨Tip Number 3
Be prepared to ask questions during your visit. Whether it's about the role, the team, or the park's activities, showing curiosity demonstrates your interest in the position and helps us understand what you're looking for in a workplace.
✨Tip Number 4
After your visit, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to follow up after meeting us!
We think you need these skills to ace Receptionist in Clacton-on-Sea
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and helping others. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the Receptionist role at Park Holidays UK. Highlight any relevant experience or skills that match the job description, especially your communication skills and ability to work in a fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Sun, Inc.
✨Know the Company
Before heading to the interview, do a bit of homework on Park Holidays UK. Familiarise yourself with their values, especially their commitment to employee training and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Receptionist, communication is key! Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will demonstrate your ability to provide outstanding customer service in a fast-paced environment.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the park well.
