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- Tasks: Provide 2nd/3rd line support on ERP applications and drive process improvements.
- Company: Join Park Holidays UK, a leader in the holiday park industry with a people-first approach.
- Benefits: Enjoy discounts on holidays, food, gym memberships, and comprehensive training.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in ERP support, strong analytical skills, and a team player mindset.
- Other info: Be part of a dynamic team with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
Job Summary
Job Duties
- To provide 2/3rd line support on ERP Applications.
- To assess and identify areas of opportunity for automation, process improvement and efficiency gains.
- To provide support on CSM platform including customer support tickets and implementation.
- Support the onboarding of acquired parks/groups into PHUK ERP system and provide support for disposing parks and data in a way which meets all compliance and Cyber process and regulations.
- With a continual service improvement mindset, strive to identify areas for service improvements, process improvements and technical improvements by constantly reviewing current process and ways of working and challenging the status quo.
- Provide support and expertise on business led projects and initiatives, providing expert technical input on best practices and use of technology.
- Ensure effective process and documentation is created and/or maintained for all areas of responsibility to enable efficient controls and ways of working.
- Maintain the change process, adhering to frameworks and policies which support the business and ensure the risk and impact of change is minimised.
- Identify and explore opportunities for service and business process improvement.
- Drive the analysis, identification, prioritisation and implementation of improvements and efficiencies where appropriate.
- Ensure IT compliance and governance is adhered to for SOX/PCI and all other regulatory framework the company subscribes to, ensuring that commitments and deadlines are met or exceeded.
- Ensure that all communications relating to IT service provision to the business and key internal and external stakeholders is relevant, timely and accurate.
- Provide expertise and input into business ERP based project initiatives.
- Undertake additional project work outside core responsibilities as required.
Requirements
- Extensive and demonstrable experience of working in a service focused team, preferably in an ERP Application Support team.
- Extensive experience using Zendesk in a professional support or service environment.
- Must have experience of Service Management Framework principles and processes and possess the ability to apply the knowledge in project or programme activities.
- A team player with strong analytical skills and excellent communication skills.
- Ability to set priorities based on business needs to meet delivery and business deadlines in a fast-paced environment.
- Ability to quickly understand and interpret complex problems and data.
- Ability to identify and resolve problems, mitigate risks, and issues associated with project.
- Ability to manage and deliver small to medium scale technology projects from initiation to implementation.
- Strong analytical and management skills with a detail-oriented aptitude; a high degree of accuracy is required.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart. We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
- Generous discount on holidays across our parks.
- Discount on all food and beverage items on park.
- Free premium eye test voucher.
- Access to the app offering health, wellbeing, and retail discounts.
- Comprehensive Employee Assistance Programme.
- Discounted gym memberships.
- Employee referral scheme.
- Sales referral scheme.
- Free expert mortgage advice.
- Company pension scheme.
ERP Support Analyst in Bexhill-on-Sea employer: Sun, Inc.
Contact Detail:
Sun, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support Analyst in Bexhill-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Park Holidays UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just about the skills but also about fitting in with their team. We want to see that passion for helping people realise their dreams!
✨Tip Number 3
Practice common interview questions related to ERP support and service management. Think about how you can demonstrate your analytical skills and problem-solving abilities. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Park Holidays UK.
We think you need these skills to ace ERP Support Analyst in Bexhill-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ERP Support Analyst role. Highlight your experience with ERP applications and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping people and your commitment to continuous improvement. Let us know why you’re excited about joining Park Holidays UK and how you can contribute.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've identified and resolved complex problems. We love candidates who can think critically and improve processes, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sun, Inc.
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of ERP applications, especially those relevant to the role. Familiarise yourself with common issues and solutions, as well as any recent updates or trends in the industry. This will show that you're not just a candidate, but someone who genuinely understands the tools you'll be working with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about specific situations where you identified inefficiencies or implemented improvements. Being able to articulate your thought process and the impact of your actions will demonstrate your analytical skills and proactive mindset.
✨Familiarise Yourself with Zendesk
Since experience with Zendesk is a must-have, make sure you know how to navigate the platform and understand its features. If you can, practice using it beforehand or review any past experiences you have with it. This will help you speak confidently about your ability to manage customer support tickets effectively.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role, so practice articulating your thoughts clearly. During the interview, be concise but thorough in your responses. Remember to listen actively and engage with your interviewers, as this will showcase your collaborative spirit and ability to work within a team.
