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- Tasks: Deliver top-notch customer service and assist with inquiries over the phone.
- Company: Join Park Holidays UK, a people-focused company with award-winning training.
- Benefits: Enjoy discounts on holidays, food, gym memberships, and more!
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with plenty of opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
We are seeking a motivated and customer-focused Contact Centre Advisor to join our team. The successful candidate will be responsible for delivering excellent customer service, handling inbound and outbound calls, and liaising with park staff to ensure our customers' needs are met.
Job Duties
- Answer inbound calls and assist customers with specific needs.
- Build customer interest in the services and products offered by Park Holidays.
- Provide customer service of the highest level.
- Make outbound calls to collect balances and follow up on general requests.
- Liaise with park staff on a day-to-day basis.
- Visit parks to ensure your knowledge base is constantly updated.
- Review and provide constructive feedback on marketing material.
- Work in compliance with General Data Protection Regulations (GDPR) and Payment Card Industry Data Security Standard (PCI DSS) requirements.
- Deliver training to new and current Advisors, when required.
- Attend relevant training courses as recommended by your Line Manager or the Company.
Requirements
- Ability to handle complaints, difficult conversations and situations.
- Ability to see enquiries and projects through to completion.
- Ability to work on your own initiative with a logical and methodical approach to work.
- Active listening skills.
- Excellent customer service skills, including discovery-questioning, listening, establishing rapport, matching, and closing.
- Flexibility and ability to adapt quickly to changing priorities.
- Friendly and tactful personality.
- Good general standard of literacy, numeracy, and IT skills.
- Good timekeeping.
- Open-minded attitude.
- Patience and the ability to remain calm in stressful situations.
- Proficiency in speaking to guests, addressing enquiries, and communicating clearly over the phone.
- Strong team working ability.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
- Generous discount on holidays across our parks.
- Discount on all food and beverage items on park.
- Free premium eye test voucher.
- Access to the Help@hand app offering health, wellbeing, and retail discounts.
- Comprehensive Employee Assistance Programme.
- Discounted gym memberships.
- Employee referral scheme.
- Sales referral scheme.
- Free expert mortgage advice.
- Company pension scheme.
Contact Centre Advisor in Bexhill-on-Sea employer: Sun, Inc.
Contact Detail:
Sun, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor in Bexhill-on-Sea
✨Tip Number 1
Get to know Park Holidays UK! Research the company culture, values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Contact Centre Advisor, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult situations or complaints in the past. This will demonstrate your ability to stay calm under pressure and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contact Centre Advisor in Bexhill-on-Sea
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about delivering excellent customer service and making a difference in our customers' experiences.
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Advisor role. Highlight your relevant skills, like active listening and problem-solving, and don’t forget to mention any experience you have with handling customer inquiries or complaints.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Sun, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Park Holidays UK. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Contact Centre Advisor, customer service is key. Prepare examples from your past experiences where you successfully handled difficult situations or complaints. Highlight your active listening skills and how you established rapport with customers.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice common scenarios you might face as a Contact Centre Advisor, such as handling an upset customer or promoting a service. This will demonstrate your ability to think on your feet and adapt quickly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the training and development opportunities available, or ask how success is measured in the role. This shows that you’re proactive and genuinely interested in growing with the company.
