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For Companies At a Glance
- Tasks: Lead hotel operations, enhance guest experiences, and drive financial success.
- Company: Join Crowne Plaza, part of IHG Hotels & Resorts, known for exceptional hospitality.
- Benefits: Enjoy career growth, competitive salary, travel perks, and leadership training.
- Why this job: Be a visionary leader in a culture that celebrates excellence and guest satisfaction.
- Qualifications: Bachelor’s degree and 5-10 years of hotel leadership experience required.
- Other info: Flexible hours and a passion for guest experiences are essential.
The predicted salary is between 43200 - 72000 £ per year.
Job Purpose
As General Manager of Crowne Plaza -London Kingston, you will be the driving force behind the hotel’s leadership, ensuring excellence in operations, financial performance, and guest satisfaction. You will implement IHGs brand vision , maximize revenue opportunities, and lead a high-performing team while maintaining a strong market presence . Your role is to create a culture of True Hospitality , ensuring an exceptional guest experience and a profitable business strategy .
Key Responsibilities
People & Leadership
- Develop programs and initiatives to enhance team engagement, aligned with IHG’s True Hospitality values.
- Drive succession planning and talent development to build future leaders within the organization.
- Establish performance goals for department heads, mentoring and coaching them for success.
- Foster a high-performance culture , ensuring team members are empowered, motivated, and supported.
- Oversee HR-related actions in line with IHG’s policies , including recruitment, training, and performance management.
Guest Experience & Brand Standards
- Ensure compliance with IHG brand standards and consistently deliver Memorable Stays for all guests.
- Drive improvement in guest satisfaction metrics (IHG HeartBeat, Medallia, online reviews) and address areas for enhancement.
- Collaborate with department heads and teams to develop guest-focused services and experiences.
- Engage with guests regularly, soliciting feedback, resolving concerns, and strengthening guest relationships .
- Promote IHG One Rewards , ensuring loyalty members receive exceptional recognition and benefits.
Financial & Commercial Success
- Develop and execute annual business plans, budgets, and forecasts to ensure revenue growth and cost control.
- Analyse financial reports (P&L, GOP, RevPAR, ADR, occupancy ) to maximize profitability.
- Utilize IHG revenue management tools and distribution channels to optimize sales and market share.
- Identify and implement cost-saving initiatives without compromising service quality.
- Work with owners and stakeholders to maintain and enhance property value through capital projects and asset management.
Sales, Marketing & Business Development
- Drive market positioning by developing and executing strategic sales and marketing plans .
- Build strong relationships with corporate clients, travel agencies, and MICE (Meetings, Incentives, Conferences & Events) partners .
- Oversee revenue-driving initiatives across Rooms, Food & Beverage, and Events to maximize income streams.
- Leverage digital platforms and social media to enhance brand awareness and guest engagement .
- Represent the hotel in community events, PR campaigns, and corporate partnerships to strengthen the brand’s local presence.
Operational Excellence
- Oversee day-to-day hotel operations, ensuring seamless execution across all departments .
- Conduct regular operational audits to ensure compliance with IHG’s safety, cleanliness, and service standards .
- Foster cross-department collaboration to enhance service delivery and optimize efficiency.
- Serve as Manager on Duty (MOD) as required, leading by example in front-of-house operations.
- Ensure the hotel remains at the forefront of innovation and guest service trends .
Responsible Business & Compliance
- Champion IHG’s sustainability initiatives , reducing the hotel’s carbon footprint and promoting eco-friendly practices.
- Ensure a safe and secure environment for guests, colleagues, and hotel assets by implementing health, safety, and fire regulations .
- Act as the hotel’s public relations representative , engaging with the local community and fostering strong business relationships.
- Encourage team participation in corporate social responsibility (CSR) initiatives , driving a positive brand reputation.
Qualifications & Experience
- Bachelor’s degree in Hotel Management, Business Administration, or a related field.
- 5-10 years of hotel leadership experience , preferably within a full-service, upscale hotel or IHG property .
- Proven track record in financial performance, revenue management, and cost control .
- Strong experience in Sales & Marketing, MICE, and Food & Beverage operations .
- Proficiency in IHG systems (Hotelkey, Concerto, Winning Metrics, IHG Way of Clean, Medallia, HeartBeat, IHG One Rewards) .
- Fluent in English ; additional languages are an advantage.
Personal Attributes & Competencies
- Inspirational leader with the ability to motivate and develop a high-performing team.
- Strong business acumen with a results-driven approach.
- Excellent communication and relationship-building skills with guests, stakeholders, and team members.
- Strategic thinker with a problem-solving mindset .
- Passion for delivering exceptional guest experiences .
- Ability to work flexible hours , including evenings, weekends, and holidays.
Why Join Crowne Plaza & IHG?
At Crowne Plaza , we empower leaders to create seamless, business-class hospitality experiences . As part of IHG Hotels & Resorts , you’ll enjoy:
Career growth across 6,000+ IHG properties worldwide
Competitive salary and performance-based incentives
Access to IHG Academy training and leadership development programs
Exclusive IHG One Rewards travel perks
A collaborative, guest-focused culture that celebrates excellence
If you are a visionary hotel leader with a passion for delivering exceptional guest experiences, apply now and take the next step in your career with Crowne Plaza London Kingston South.
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General Manager employer: Sun Hotel Limited T/A Crowne Plaza London - Kingston
Contact Detail:
Sun Hotel Limited T/A Crowne Plaza London - Kingston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with IHG's brand standards and True Hospitality values. Understanding these principles will help you align your leadership style with the company's expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of IHG or Crowne Plaza. Engaging in conversations about their experiences can provide valuable insights into the company culture and operational expectations, which can be beneficial during interviews.
✨Tip Number 3
Showcase your experience in financial performance and revenue management by preparing specific examples of how you've successfully driven profitability in previous roles. This will demonstrate your capability to meet the financial goals outlined in the job description.
✨Tip Number 4
Highlight your ability to foster team engagement and develop future leaders. Prepare anecdotes that illustrate your leadership style and how you've empowered your teams to achieve high performance, as this is a key responsibility for the General Manager role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a General Manager at Crowne Plaza. Tailor your application to highlight relevant experiences that align with their focus on leadership, guest satisfaction, and financial performance.
Highlight Relevant Experience: In your CV and cover letter, emphasize your hotel leadership experience, particularly in upscale environments. Showcase specific achievements in financial performance, team development, and guest satisfaction metrics to demonstrate your capability.
Showcase Leadership Skills: Since the role requires strong leadership, provide examples of how you've successfully motivated and developed teams in previous positions. Mention any initiatives you've led that align with IHG’s True Hospitality values.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for hospitality and your strategic vision for enhancing guest experiences. Address how you plan to drive revenue growth and operational excellence at Crowne Plaza.
How to prepare for a job interview at Sun Hotel Limited T/A Crowne Plaza London - Kingston
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully developed talent and fostered a high-performance culture in previous roles.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with financial performance, revenue management, and cost control. Bring specific examples of how you've analyzed financial reports to drive profitability.
✨Emphasize Guest Experience Focus
Highlight your commitment to guest satisfaction by sharing instances where you've improved guest experiences or addressed feedback effectively. Familiarize yourself with IHG's brand standards to show alignment with their values.
✨Prepare for Strategic Discussions
Expect questions about your approach to sales, marketing, and business development. Be prepared to discuss how you've executed strategic plans and built relationships with corporate clients and partners in the past.
