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- Tasks: Provide exceptional customer service and promote credit union products to improve members' financial well-being.
- Company: Join Sun East Federal Credit Union, a respected institution with a 'people helping people' philosophy.
- Benefits: Enjoy competitive pay, medical, dental, vision, 401(k) match, and discounts on local events.
- Why this job: Be part of a supportive team that values growth, relationships, and making a difference in members' lives.
- Qualifications: High school diploma, 3 years of customer service experience, and strong sales skills required.
- Other info: Full-time role with flexible shifts; weekends off for a great work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
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Member Service Representative – Aston Branch, Birmingham
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Client:
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
Job Views:
7
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Sun East Federal Credit Union of Aston, PA is seeking a Member Service Representative to join our team. Are you a positive \”people person\” who has a strong work ethic and shares in the credit union philosophy of \”people helping people\”? Are you interested in starting a career with a stable and respected financial institution which offers opportunities for professional growth and advancement? Are you someone who likes to provide exceptional customer service to members? If so, please read on!
This sales and customer service position earns a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. If this sounds like the sales, customer service and member focused opportunity in the financial industry that you\’ve been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is \”people helping people.\” \”Together, we will be our members\’ heroes, by providing outstanding customer service to our members and build relationships that create lasting legacies, one person at a time.\”
In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.
RESPONSIBILITIES as a Member Service Representative you will provide exceptional customer service to our members; by promoting credit union products and services to improve our members\’ financial well-being. You always take the time to establish a rapport and listen carefully so that you are sure to recommend and cross-sell the absolute best products and services to meet their needs. You also open and close accounts, answer questions, solve problems, update member information, and process loan applications. Additionally, you step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer, while working hard to achieve individual and team sales goals by keeping up to date on all credit union products and services. You are passionate about the value that credit unions offer and enthusiastically promote our services to members, through heroic customer service.
QUALIFICATIONS FOR A MEMBER SERVICE REPRESENTATIVE High school diploma or equivalent 3 years of prior sales, customer service, or related experience. Proficiency in basic math and computer skills, Customer service skills, Sales ability, and the ability to transition between multiple roles. Previous financial industry experience is preferred and bilingual skills a plus.
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
WORK SCHEDULE This is a full-time position. Possible shifts are Mondays – Wednesdays from 8:30 am – 5:00 pm, Thursdays from 8:30 am – 6:30 pm, Fridays from 8:30 am – 6:00 pm, and Saturdays from 8:30 am to 12:30 pm. Except for the branches with drive-throughs which always start at 7:45 am. You would have your Saturday afternoons and evenings and all Sundays free!
ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this sales/customer service position, please fill out our initial 3-minute, mobile-friendly application.
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Member Service Representative - Aston Branch employer: Sun East Federal Credit Union
Contact Detail:
Sun East Federal Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Service Representative - Aston Branch
✨Tip Number 1
Familiarise yourself with the credit union's philosophy of 'people helping people'. This will not only help you align your values with theirs but also allow you to speak genuinely about how you can contribute to their mission during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Be prepared to share specific examples of how you've provided exceptional service in previous roles, as this is a key aspect of the Member Service Representative position.
✨Tip Number 3
Research common financial products and services offered by credit unions. Being knowledgeable about these will enable you to engage confidently with potential members and demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former employees of Sun East Federal Credit Union. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Member Service Representative - Aston Branch
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Member Service Representative. Familiarise yourself with the credit union's philosophy of 'people helping people' and think about how your experience aligns with this.
Tailor Your CV: Highlight relevant experience in customer service and sales on your CV. Use specific examples that demonstrate your ability to provide exceptional service and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the credit union's mission and how you can contribute to their goals through your skills and experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Sun East Federal Credit Union
✨Show Your People Skills
As a Member Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've provided exceptional customer service in the past, and demonstrate your positive attitude during the interview.
✨Understand the Credit Union Philosophy
Familiarise yourself with the 'people helping people' philosophy that underpins the credit union's mission. Be ready to discuss how you can embody this principle in your role and contribute to building lasting relationships with members.
✨Highlight Relevant Experience
Make sure to emphasise your previous sales and customer service experience. Prepare specific examples that showcase your skills in problem-solving, cross-selling products, and handling transactions efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can align with their goals and values.
