At a Glance
- Tasks: Assist members with banking tasks and provide excellent customer service over the phone.
- Company: Join Sun East Federal Credit Union, a member-owned financial institution with a 'people helping people' philosophy.
- Benefits: Enjoy competitive pay, medical benefits, 401(k) match, and discounts on local events.
- Other info: No cold calling required, and flexible work hours available.
- Why this job: Be part of a supportive team in a rewarding career that makes a real difference in people's lives.
- Qualifications: Inbound call centre experience and fantastic customer service skills are essential; bilingual is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of \"people helping people\"? If so, please read on!
Our Call Center Representatives earn a competitive wage , depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you\'ve been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is \"people helping people.\"
\"Together, we will be our members\' heroes and build relationships that create lasting legacies, one person at a time.\" In order, to hire and retain employees who will make this mission their own, we offer competitive pay , a comprehensive benefits package , and a rewarding work environment with opportunities for career development.
Responsibilities
As a Call Center Representative your day is spent both answer incoming and making outgoing calls in regards to member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.
You assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.
You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments.
QUALIFICATIONS FOR A CALL CENTER REPRESENTATIVE
- Inbound call center experience
- Proficiency with technology including computers, tablets, and general office equipment
- Ability to pass a credit and criminal background check
- Fantastic customer service skills
- Previous credit union or banking experience is preferred
- Previous sales experience is preferred
- Bilingual skills a plush
- Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
WORK SCHEDULE
Call Center hours of operation are Monday-Friday 8am until 7pm and Saturdays 8am until 1pm .
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this Call Center Representative position, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!
Call Center Representative in Birmingham employer: Sun East Federal Credit Union
Sun East Federal Credit Union in Aston, PA is an exceptional employer that prioritises employee well-being and growth. With a strong commitment to the 'people helping people' philosophy, we offer a competitive salary, comprehensive benefits including medical and dental coverage, and unique perks like discounts on local events. Our supportive work culture fosters career development, making it an ideal place for those looking to build a meaningful career in the financial industry.
Contact Details:
Sun East Federal Credit Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Representative in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sun East Federal Credit Union. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sun East Federal Credit Union before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Center Representative in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sun East Federal Credit Union:Your cover letter is your chance to shine! Tell us why you want to work at Sun East Federal Credit Union specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sun East Federal Credit Union!
How to prepare for a job interview at Sun East Federal Credit Union
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
