Sun East Federal Credit Union of Aston, PA is seeking an eCommerce Service Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!
Our eCommerce Service Representatives earn a competitive wage, depending on experience.
We also offer a robust benefits package including:
- medical
- dental
- vision
- a flexible spending account (FSA)
- a 401(k) plan with company match
- life insurance
- an interest rate reduction on loans
- employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events
This is a credit union call center where there is no cold calling required!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people". Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time. In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.
RESPONSIBILITIES
As an eCommerce Service Representative your day is spent answering, troubleshooting and responding to inquiries via income and outgoing calls, emails and chat conversations regarding online banking, member accounts and transactions as well as automated services. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude come through in every phone interaction. You will provide a one call resolute and educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. Also, backing up all call center queues as assigned and for business need. You are trained to handle as much as possible yourself but need to forward some calls to your supervisors or other departments.
QUALIFICATIONS
- High School Diploma or equivalent
- 2-4 years of relevant experience; previous e-commerce servicing (email/chat/online banking) experience a plus
- Previous credit union or banking experience required
- Knowledge of PC's, Mobile and Table Devices, along with general office equipment and knowledge of online banking and mobile deposit functionality
- Strong verbal and written communication skills, good reasoning ability and problem-solving skills
- Bilingual skills a plus
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
WORK SCHEDULE
This position typically works Monday-Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am - 4:45 pm, 9:00 am - 6:00 pm, and 10:00 am - 7:00 pm on weekdays and 7:45 am - 1:00 pm on Saturdays.
ARE YOU READY TO JOIN OUR TEAM?
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Contact Details:
Sun East Federal Credit Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Service Representative in Birmingham
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Sun East Federal Credit Union are looking for when hiring for a Ecommerce Service Representative.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Sun East Federal Credit Union for the Ecommerce Service Representative, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Sun East Federal Credit Union as a Ecommerce Service Representative, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Sun East Federal Credit Union’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Service Representative.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Sun East Federal Credit Union, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Sun East Federal Credit Union's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Sun East Federal Credit Union. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Sun East Federal Credit Union
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Sun East Federal Credit Union uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Sun East Federal Credit Union. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
