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For Companies At a Glance
- Tasks: Lead and manage accommodation services, ensuring guest satisfaction and high cleanliness standards.
- Company: Join Park Holidays UK, a leading employer committed to employee development.
- Benefits: Enjoy discounts on holidays, food, gym memberships, and comprehensive support programmes.
- Why this job: Make a real impact by enhancing guest experiences in a vibrant holiday environment.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills required.
- Other info: Dynamic role with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
Job Summary
Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.
Job Duties
- Prioritise guest satisfaction by always ensuring professional and courteous communication.
- Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
- Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
- Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
- Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
- Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
- Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
- Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
- Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
- Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
- Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
- Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
- Manage linen stock levels and the overall linen process to ensure efficient operation.
- Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
- Ensuring all keys are always safeguarded and accounted for.
- Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.
Requirements
- Proven experience in a similar role within the hospitality or accommodation sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Commitment to delivering high standards of guest service.
- Knowledge of Health & Safety and COSHH regulations.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Flexibility to work during peak season and manage off-season preparations.
- This role is subject to a Basic Disclosure and Barring Service (DBS) check.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount on all food and beverage items on park
- Free premium eye test voucher
- Access to the Help@hand app offering health, wellbeing, and retail discounts
- Comprehensive Employee Assistance Programme
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
Accommodation Manager in Skipton employer: Sun Communities, Inc.
Contact Detail:
Sun Communities, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Manager in Skipton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Park Holidays UK. Check out their website and social media to see what they value and how they treat their employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and guest service. Think about your past experiences and how they align with the role of Accommodation Manager. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your passion! During the interview, let your enthusiasm for helping people shine through. Share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to delivering high standards of guest service, which is key for this position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Accommodation Manager in Skipton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your passion for helping people and ensuring guest satisfaction. Share any relevant experiences that highlight your commitment to high standards in accommodation management.
Tailor Your CV: Make sure your CV is tailored to the Accommodation Manager role. Highlight your leadership skills, experience in hospitality, and knowledge of Health & Safety regulations. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Park Holidays UK and what we stand for!
How to prepare for a job interview at Sun Communities, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of an Accommodation Manager inside out. Familiarise yourself with the key responsibilities like guest satisfaction, cleanliness standards, and Health & Safety regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your team management abilities. Prepare examples from your past experiences where you've successfully trained or supported a team. Highlight how you’ve handled challenges and maintained high standards, as this will resonate well with the interviewers.
✨Communicate Like a Pro
Since excellent communication is key in this role, practice articulating your thoughts clearly and professionally. During the interview, remember to listen actively and respond thoughtfully. This will not only showcase your interpersonal skills but also reflect your commitment to delivering exceptional guest service.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, training opportunities, and expectations for the Accommodation Manager role. This shows your enthusiasm for the position and helps you determine if Park Holidays UK is the right fit for you.
