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- Tasks: Lead a vibrant team and ensure top-notch guest experiences at our holiday park.
- Company: Join Park Holidays UK, a leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy discounts on holidays, food, gym memberships, and comprehensive training.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Experience in management, strong leadership, and excellent customer service skills required.
- Other info: Dynamic role with opportunities for professional development and a fun work atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Park Holidays UK recognises that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
We are seeking a dynamic and experienced General Manager to oversee the day-to-day operations of our holiday park. In this pivotal role, you will lead a diverse team, ensure high standards of customer service, and focus on driving financial growth. If you are passionate about hospitality and thrive in a fast-paced, seasonal environment, this is the perfect opportunity to showcase your leadership and operational expertise.
Responsibilities- Oversee all aspects of the park's operation, including accommodation, facilities, and grounds, ensuring smooth daily running and adherence to safety and quality standards.
- Ensure guests receive a high standard of service, promoting repeat business and positive reviews.
- Recruit, train, and develop park staff, creating a motivated and high-performing team culture.
- Develop and execute strategies to drive park occupancy, boost revenue, and maximise profitability.
- Monitor and manage the park's budget, ensuring financial goals are met, and optimising resources for operational efficiency.
- Address any issues related to park facilities or guest experience, working quickly to resolve problems and maintain standards.
- Stay up to date with industry regulations and legal requirements to ensure the park is fully compliant.
- Plan and prioritise work for individual team members or departments to meet annual park targets, maximising the efficient use of resources.
- Track and apply key performance indicators (KPIs) to monitor and improve park performance.
- Investigate and resolve operational issues such as equipment breakdowns or facility disruptions, ensuring swift and safe solutions.
- Tailor communication to suit the target audience, ensuring clarity in one-on-one and team discussions.
- Build high-performance teams through clear communication and strong leadership, promoting collaboration and shared goals.
- Foster a learning and development culture, encouraging team growth and professional development.
- Proven experience in a similar managerial role, preferably within the hospitality, leisure, or holiday park industry.
- Strong leadership skills, with a proven track record in managing and developing teams.
- Excellent customer service skills, with a commitment to ensuring guest satisfaction.
- Previous experience in holiday parks is highly advantageous, along with knowledge of relevant industry trends and regulations.
- Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
- Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
- Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
- Adaptable to the seasonal nature of the business, with availability to work weekends and holidays.
This role is subject to a Basic Disclosure and Barring Service (DBS) check.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
BenefitsAt Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.
We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:- Generous discount on holidays across our parks
- Discount on all food and beverage items on park
- Free premium eye test voucher
- Access to the Help@hand app offering health, wellbeing, and retail discounts
- Comprehensive Employee Assistance Programme
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
General Manager employer: Sun Communities, Inc.
Contact Detail:
Sun Communities, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and leisure industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on a General Manager role!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've built high-performing teams or improved customer service. This will help them see you as the perfect fit for their park.
✨Tip Number 3
Be proactive! If you spot a holiday park that excites you, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that dream role!
✨Tip Number 4
Stay updated on industry trends! Read up on the latest in hospitality and holiday parks. Being knowledgeable about current regulations and guest expectations will not only impress interviewers but also show your passion for the role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how excited you are about helping people and creating memorable experiences for guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in the holiday park or hospitality industry. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sun Communities, Inc.
✨Know Your Stuff
Before the interview, make sure you research Park Holidays UK thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Highlight how you can foster a motivated team culture at the park.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational issues. Think of specific scenarios related to guest experience or team management, and be ready to discuss how you would address these challenges effectively.
✨Emphasise Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry and your commitment to providing excellent customer service. Share personal stories or experiences that illustrate your passion and how it aligns with Park Holidays UK's focus on guest satisfaction.
