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- Tasks: Provide technical support and assistance at customer sites while travelling.
- Company: Join a growing company known for innovative products and a supportive team.
- Benefits: Enjoy competitive salary, pension, holiday perks, and discounts at major retailers.
- Why this job: Gain hands-on experience with travel opportunities and full training provided.
- Qualifications: Basic secondary education and experience in technical roles are essential.
- Other info: A company car and further training opportunities are included.
The predicted salary is between 30000 - 42000 £ per year.
Thanks to our innovative products and great team – we are proud that the business is continuing to grow. We now have an opportunity for a Customer Support Technician to join our professional technical team, providing product-based assistance and coverage at our customer sites. Full training will be provided to the successful candidate. This role involves regular travel and working away from home.
Responsibilities:
- Technical Support
- Transition of new business
- Product Compliance
- Safety Commitment
- Laboratory work
- Completion of detailed reports
Qualifications / Experience Critical for the Job Holder:
- Experience as an In-Plant technician, skilled printer, or within the technical department of an ink/coatings company
- Basic secondary education
- Willingness to travel and work away from home
Benefits:
- Competitive salary depending on experience
- Company pension
- Holiday entitlement increasing with service
- Cycle to Work scheme
- Further training opportunities
- Company car
- Access to discounts and savings at major UK retailers
Customer Support Technician employer: Sun Chemical
Contact Detail:
Sun Chemical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the technical aspects of what we offer will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have in technical support or as an In-Plant technician. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Tip Number 3
Prepare for questions about your willingness to travel and work away from home. Think of examples from your past experiences that demonstrate your flexibility and commitment to meeting customer needs.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an In-Plant technician or in a technical department. Emphasise any skills related to product compliance and technical support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to travel and work away from home, as this is a key requirement for the position.
Highlight Relevant Experience: When detailing your experience, focus on specific examples where you provided technical support or worked with products similar to those offered by the company. Use metrics to demonstrate your impact when possible.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Support Technician.
How to prepare for a job interview at Sun Chemical
✨Show Your Technical Knowledge
Make sure to brush up on your technical skills related to the role. Be prepared to discuss your experience as an In-Plant technician or in a similar technical department, and how it relates to the products they offer.
✨Demonstrate Your Problem-Solving Skills
Customer support often involves troubleshooting. Prepare examples of past experiences where you successfully resolved technical issues, highlighting your analytical thinking and ability to work under pressure.
✨Emphasise Your Willingness to Travel
Since the role requires regular travel and working away from home, express your enthusiasm for this aspect. Share any previous experiences that showcase your adaptability and willingness to take on new challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
