At a Glance
- Tasks: Support supplier relationships and help onboard new suppliers while managing data.
- Company: Join Aura, part of Sun Chemical, revolutionising packaging sustainability.
- Benefits: Hybrid work model, career development, and exposure to global projects.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact on sustainability while developing your skills in a supportive team.
- Qualifications: Recent graduate or experience in customer service with strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
About The Organization
As part of the Sun Chemical group, Aura's mission is to revolutionise the packaging market and pioneer global solutions that protect both business and the planet.
We combine expert consultancy, world-leading technology, and strategic insights to help organisations manage sustainability every day.
Our Insights team empowers businesses to spot future opportunities early, embrace proactive planning, and leave risk behind.
Role Overview
As a Junior Supplier Success Manager, you'll play an important role in supporting our supplier community.
Working alongside experienced colleagues, you'll help onboard new suppliers, build strong relationships, and support the collection of high-quality packaging data that enables our global retail and brand customers to achieve their sustainability goals.
- What You'll Deliver
- Support day-to-day supplier relationship management, communications and CRM activities.
- Assist with supplier onboarding and help ensure service level agreements are met.
- Become confident using and promoting our proprietary platform, e-halo, supporting suppliers with queries and guidance.
- Work collaboratively with teams across Customer Success, Data Assurance, Consultancy, Technology and Professional Services.
- Help analyse supplier and project data, contributing to reporting and continuous improvement initiatives.
- Support supplier engagement by encouraging feedback and helping identify opportunities to improve processes and quality.
- Assist with project delivery, maintaining accurate records and ensuring tasks are completed effectively.
- Develop your knowledge of packaging sustainability, supplier management and our technology platform.
What We're Looking For
- A recent graduate or someone with some experience in customer service, retail, account support or supplier/customer relationship management.
- Excellent communication and interpersonal skills with a genuine passion for building relationships.
- Organised, proactive and able to manage multiple priorities.
- Strong attention to detail and an analytical approach to problem solving.
- Comfortable using Microsoft Office, particularly Excel, Word and Power Point.
- A positive attitude, willingness to learn and enthusiasm for developing new skills.
- Able to work independently while collaborating effectively as part of a team.
- It Would Be Great If You Also Have
- Experience working in a retail environment.
- Exposure to packaging, manufacturing or supply chain.
- Experience using CRM or other business systems.
- An interest in sustainability and technology.
- Working Pattern
This is a hybrid role based at our Albion Mills office.
- Morning shift: 8:30am - 5:00pm
- Afternoon shift: 11:00am - 7:30pm
- Why Work With Us
At Aura, you'll be part of a team shaping the future of packaging sustainability on a global scale.
You'll collaborate with some of the world's most forward-thinking retailers and brands, work with cutting-edge technology, and develop your career in a supportive, collaborative environment.
From day one, you'll receive guidance from experienced colleagues, gain exposure to exciting international projects, and build the skills needed to grow your career.
Every day, your work will contribute to meaningful, measurable change for businesses, people and the planet.
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Junior Supplier Success Manager in Bradford employer: Sun Chemical
Sun Chemical is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Technical Application Specialist role in EMEA. With a strong commitment to employee growth, you will have access to extensive training and development opportunities while working on cutting-edge technologies in a rapidly expanding market. The hybrid work model and focus on sustainability further enhance the appeal of joining a global leader dedicated to exceeding customer expectations and making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Supplier Success Manager in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sun Chemical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sun Chemical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Supplier Success Manager in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sun Chemical:Your cover letter is your chance to shine! Tell us why you want to work at Sun Chemical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sun Chemical!
How to prepare for a job interview at Sun Chemical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
