At a Glance
- Tasks: Lead the consumer onboarding process and enhance user engagement through innovative product improvements.
- Company: Join a global, multicultural team at SumUp, based in London Bridge.
- Benefits: Enjoy 28 days paid leave, private health insurance, and a generous retirement scheme.
- Other info: Be part of a diverse workplace that values inclusion and offers career growth opportunities.
- Why this job: Make a real impact on user experience and drive customer engagement in a dynamic environment.
- Qualifications: Proven experience in consumer product management with strong KPI accountability.
The predicted salary is between 54000 - 66000 £ per year.
The Consumer Lifecycle team owns the product experience that turns SumUp app signups into active, transacting customers - from onboarding through to first transaction and ongoing engagement. As the sole Product Manager for consumer activation and engagement, you will own that funnel end to end, improving conversion at every stage.
Responsibilities:
- Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use.
- Identify and ship product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction.
- Balance fraud and verification controls with a smooth, user-friendly product experience.
- Run discovery, experimentation and iteration cycles against activation targets, and report progress to consumer leadership.
Requirements:
- Experience leading a consumer product area with clear commercial and KPI accountability.
- Strong track record of prioritising effectively across competing demands from multiple teams and stakeholders.
- Experience driving engagement or retention within a consumer-facing mobile app used at scale.
- Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience.
- Ability to build strong relationships across engineering, design, data and marketing, and communicate progress clearly to leadership.
Conditions:
- Opportunity to work with a truly global, multicultural team from our London Bridge location. This role involves an office-first setup.
- Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
- Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success.
- Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves.
- A dedicated annual L&D budget for attending conferences and/or advancing your career through further education.
- Health matters: private health insurance, including optical and dental.
- Life made easier: salary-sacrifice commuter benefits via Gogeta.
- Financial security: retirement scheme (SumUp matches 7% when you contribute 5%).
- Peace of mind: life insurance from MetLife for 2× your salary.
- Break4me: 1-month sabbatical after 3 years of service.
- Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.
Product manager for consumer lifecycle in London employer: SumUp
At SumUp, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions diversity and fosters personal and professional growth. As an Engineering Manager, you'll lead a high-performing team in a home-based environment, enjoying generous benefits such as 28 days of paid leave, health cover, and a stake in the company's future success through our VSOP program. Join us to make a meaningful impact while collaborating with passionate individuals dedicated to empowering local communities and small businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Product manager for consumer lifecycle in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like SumUp!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at SumUp would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at SumUp through your school's career services!
We think you need these skills to ace Product manager for consumer lifecycle in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product manager for consumer lifecycle, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product manager for consumer lifecycle position at SumUp. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at SumUp
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
