Product Lead in London

At SumUp, we're on a mission to bring merchants and consumers closer together and help local communities thrive. With SumUp Pay, we're building a rewarding banking experience that connects people to the small businesses they love while enabling free transactions for our merchants. SumUp Pay helps consumers manage their money with ease and get more from everyday spending. It strengthens the connection between consumers and merchants, creating value for both and supporting the growth of local businesses.

This role is a high-impact, key position that will challenge you to work at a quick pace and tackle a wide variety of topics and opportunities on a global scale. You will use your strategic thinking and original mindset, as well as immense drive, to help strategise and innovate within the Consumer Tribe, which is responsible for building and growing SumUp Pay and closing the loop between consumers and merchants while collaborating with the rest of the organisation.

What you’ll do

• Translate ambitious, high-level business strategy into a clear, actionable, and mid-term product roadmap. You will take full ownership of defining, prioritising, and driving the execution of this roadmap across a multi-product portfolio, ensuring alignment with our global vision.
• Directly line manage and coach a multidisciplinary team of Senior Product Managers, Product Designers, and Operations specialists. Your key responsibility is fostering a culture of excellence by conducting regular 1:1s, setting demanding yet achievable goals, and executing personalised career development plans to significantly enhance team capability.
• Leverage your deep experience in consumer products to define innovative product initiatives that solve real consumer problems and achieve product-market fit. While providing strategic oversight for the entire portfolio, you will directly lead one key product squad, serving as the hands-on Product Manager to deliver foundational features and innovative new services.
• Demonstrate ruthless prioritisation and a sophisticated ability to balance the competing needs of multiple internal teams and stakeholders. Champion operational excellence by scaling and refining product delivery processes, reducing bottlenecks, and improving time-to-market for critical consumer-facing launches.
• Serve as the passionate advocate for the consumer mission. You will expertly represent the team, its strategy, and the product vision in global product forums and leadership meetings, ensuring strong cross-functional alignment with engineering, design, marketing, and compliance.

You’ll Be Great for This Position If

• Proven Team Leadership: You are an experienced and mature people leader with a demonstrated track record of successfully managing, coaching, and mentoring senior, multidisciplinary teams to consistently achieve ambitious product goals.
• Deep Consumer Product Expertise: Your experience is rooted in the successful, end-to-end building, scaling, and iterating of consumer-facing digital products within a global, fast-paced scale-up environment.
• Master of Roadmap Ownership: You have extensive Product Management experience that includes full ownership of a product roadmap (mid- to long-term), demonstrating the ability to drive strategic product discovery through to successful, high-impact delivery.
• Data-Driven Strategist: You possess a strong commercial acumen and are highly skilled at utilising data and customer insights to identify market opportunities, create sustainable value, and make difficult prioritisation trade-offs.
• Influential Communicator: You are a self-assured communicator and a feedback champion, highly adept at achieving buy-in and success through influence and sophisticated stakeholder management across all levels of the organisation.
• Operational Excellence: You have a track record of managing highly effective, agile teams with a strong focus on delivery and operational scaling.

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup.
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• Enrolment onto our VSOP program: you will own a stake in SumUp’s future success.
• Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves.
• Health matters: Vitality health cover, including optical and dental.
• Life made easier: salary-sacrifice commuter benefits via Gogeta.
• Financial security: retirement scheme (SumUp matches 7% when you contribute 5%).
• Peace of mind: life insurance from MetLife for 2× your salary.
• Break4me: 1-month sabbatical after 3 years of service.
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.

About SumUp

Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing a vast set of simple and affordable business tools to help them start, run, and grow their businesses. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3, SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. We foster an inclusivity and continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Explore career opportunities with us and join a team driven by collaboration, innovation, and a shared vision of creating a world where everyone can build a thriving business.

Job Application Tip: We recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.